Overview

Responsibilities

This is a customer-facing role with regular interactions with various client team members for data management services offered within the Sales Operations. The primary purpose of this role is to execute and coordinate technical activities/deliverables between both on-shore and offshore development teams, clients, external vendors and service providers. The candidate will work closely with internal teams including Project Management, Quality Assurance, IC, Business Intelligence, Targeting & Alignment and Compliance to determine project scope, work effort and expectations to ensure the success of ongoing data exchange processes. Works with team members in regards to the CRM implementations, data management framework, documentation and testing standards. Candidate will partner with vendors to ensure effective use of resources, technology, and data architecture to optimize service offerings and speed to market.  Follow established process governance to ensure consistency and efficiency across client implementations and ongoing data management activities.

The ideal candidate will have lots of data integration experience, knowledge of a CRM (like Veeva).  Knowledge of SQL** technology and Azure would be a plus. Unix/Spark would be nice but not required

JOB RESPONSIBILITIES

(Duties may include, but not limited to all or some of the following) 

• Engage with clients to facilitate data management  related project delivery schedule
• Engage with clients/external providers to facilitate data management  related project delivery schedule
• Innovate, construct and enforce Data Management standards across all client implementations
• Plans, deploys and monitors to deliver on new requests as well as takes action on data quality issues
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• Lead and guide ongoing data exchanges
• Manage resources to ensure knowledge, exposure, and contribution are optimized
• Manage vendors and service partners to ensure accuracy in technology usage and best practices
• Mentor and coach technical staff for efficient support across multiple clients and services
• Provide effort estimates and tracking of actual time across projects/teams to ensure proper scoping of work and its execution
• Prepare design documents and presentations related to the activities of the data management  function within the organization
• Ensure proper technical documentation and change management processes are followed in a compliance environment by documenting and validating data flows
• Promote the use of a shared infrastructure and application/services roadmap to reduce costs and improve information flows
• Engage as Subject Matter Expert to support Business Development as needed

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

Education:

• Bachelor’s degree or Graduate degree, preferably in Computer Science, Technology or Engineering

Requirements:

• Experience in Pharmaceutical and Life sciences implementations and awareness of commonly used data sources for Customer Master and Sales information
• 5+ years of experience in working with data management teams within a sales and marketing environment
• 5+ years of experience with data warehouse, MDM and data integration initiatives
• Strong understanding of industry standards in areas such as CRM deployment strategies, Transparency Reporting, Customer Master and data warehouse
• Strong SQL knowledge
• Experience working in a production environment for multiple clients in a compliance industry
• Experience with Salesforce.com/Veeva or a similar CRM system a plus
• Experience with IQVIA/Symphony datasets a plus
• Experience with end to end process in launching field sales teams, engagement center teams for Pharmaceutical clients a plus
• Experience with Azure Synapse and Databricks a plus
• Experience with Unix, PySpark and/or Python scripting a plus
• Experience with Power BI or any visualization tool a plus

Skills:

• Ability to lead a team through the implementation and adoption of data exchange services
• Resource Management including scheduling, tracking, and estimating work effort
• Good communication skills, both verbal and written
• Conflict resolution
• Detail oriented and analytical with planning and organizational skills
• Excellent interpersonal skills
• Strong initiative and a self-starter
• Specific knowledge of client business and technology/data operations in the Pharmaceutical industry
• Skill in troubleshooting and problem solving

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.

I understand that if I am made an offer of employment, it will be conditioned on my demonstration I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   ​

​IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.

 
At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

 
Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.



WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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