Client Relationship Managers (CRM) – Life Sciences

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Updated: July 22, 2022
Location: Nationwide
Job ID: 143785

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Overview

RxDataScience Inc, a Syneos Health company, provides end-to-end advanced data analytics software solutions and services for biotech, pharmaceutical & healthcare companies. Our team brings deep domain expertise, along with a cutting-edge AI & ML technology platform, to enable and accelerate data driven decisions along the entire biopharma and life science industry value chain. Our goal is to solve complex challenges for life sciences and healthcare clients and enable insights at both strategic and operational levels, with a mission of Improving Patient Lives through data driven decisions.

 

Client Relationship Managers (CRM) are key contributors to the commercial side of the RxDataScience Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence.  This role is a high visibility and challenging opportunity and requires a high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Responsibilities

  • Drive RFPs / Proactive bids with regards to Renewals, Extensions, Application/Project additions, Application rationalization and modernization
  • Build senior and strategic relationships
  • Lead the onsite project teams and ensure they understand the client environment
  • Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
  • Understand the client environment, issues, and priorities
  • Serve as the day-to-day point of contact for the clients taking the lead in delivery

Measures 

  • A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, & client experience.

Job Requirements

  • Minimum 8 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
  • Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
  • BS Degree

Preferred Qualifications

  • MS or MBA degree preferred
  • Strong background in a project environment and application development
  • Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
  • Must be detail oriented and able to manage and maintain all facets of complex assignments.
  • Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
  • Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.


At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.

WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 


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