Flex Clinical Nurse Navigator

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Updated: July 13, 2022
Location: San Francisco, CA, United States
Job ID: 143634

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You’re a nurse, a patient advocate and an educator—and you excel at every one of them.

If there’s one thing your years of clinical training and patient education have taught you, it’s how to manage priorities, and move seamlessly from one challenge to the next. You get people to listen to your wise advice, and to overcome their fears of new and existing medical therapies by instilling confidence and sharing expertise while displaying passion. It’s time to turn those diverse talents to an exciting new field, and become an integral part of the Nurse Navigator Clinical Education team with Syneos Health.

The Flex Time Nurse Navigator will be responsible for the clinical education initiatives to patients and HCP offices for the treatment of Crohn’s Disease/Ulcerative colitis.


The Nurse Navigator (NN) will play a key role in the education of patients by providing telephonic support and assist in coordination of available resources to patients with Crohn’s disease who have been prescribed a medication. In addition, the NN will conduct educational programs within HCP offices, conduct peer to peer educational programs, and provide patient follow up pre and post infusion and injection training within their assigned territory. The NN will utilize using their professional expertise, relationships and clinical training in the implementation of an education plan.

  • Provide in person and virtual support to patients newly prescribed Product for Crohn’s Disease/UC
  • Maintain flexibility to vary assignments whether telephonic, in-home or video injection training in order to accelerate disease state awareness for patients and care givers.
  • Integrate compliantly, with sales professionals, reimbursement specialists and other matrix partners with the goal of optimizing patient experience.
  • Master all aspects of the disease state and knowledge of patient resources as it applies to Crohn’s and Ulcerative Colitis medications.
  • Ability to work within complex technologies with ability to complete/balance several tasks at once maintaining focus and accuracy in order to provide patient support through the approved, designated call cadence.
  • Acts as liaison to various patient resources pre and post infusion and throughout the patient’s participation in the NN program. Follow up via telephone/video support to patients undergoing treatment for Crohn’s Disease/UC.
  • Accurately and timely documents all interactions with patients and HCPs daily and completes all reports and written assignments in a timely, accurate and thorough manner

Job Requirements

Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:

  • Hold an active Registered Nurse license in good standing and be licensed in the state in which you are applying for the role.
  • Bachelors Degree Required
  • Rheumatology, Gastroenterology and/or Crohn’s/UC disease experience preferred.
  • Minimum of two years industry experience preferred.
  • Prior experience with virtual or home care experience highly preferred.
  • Ability to travel locally up to 25%.
  • Excellent presentation/organizational and technology skills.
  • Strong teamwork abilities.
  • Above average computer skills: PowerPoint, Excel, Word.
Interviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed. 

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.


At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, each day brings an opportunity to take ownership of a new challenge. Teaming with some of the most talented clinicians in the industry, you'll improve patient outcomes and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.  By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.

| How will you accelerate improving patient outcomes?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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