Associate Director, Client Services - Pharmaceutical

Updated: May 23, 2022
Location: Somerset, NJ, United States
Job ID: 143142

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Overview

You’re driven, resourceful, and above all else - remarkably smart.
 
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

 

Responsibilities

The Associate Director, Client Services will be responsible for managing an assigned team of direct reports, monitoring team workload, training/reinforcing the use of proper skills, processes and technologies as well as facilitating the communication and sharing best practices.

JOB RESPONSIBILITIES 

Duties may include, but are not limited to, any of the following:

  • Excellent understanding of all supported lines of business (to include Sales Teams, Nurse Teams, MSL’s, Market Access, Engagement Center, and external client support) in order to be able to accomplish the following:
    • Work with Operations departmental lead to hire, motivate, and develop the assigned team and coordinate in the development and training of the team.
    • Manage direct reports to identify training needs. Schedule training to ensure appropriate application of skills.
    • Manage team to identify workload needs and coordinate with departmental lead to assign/revise workflow as necessary.
    • Schedule/lead team meetings as appropriate.
    • Participate in corporate/department meetings around new initiatives/processes.
    • Responsible for communication of information to team as appropriate.
    • Responsible for oversight and quality control of all relevant internal operation reports for internal and client use.
    • Ensure that staff performs to the established quality standards and consistently meets client expectations.
    • Mentor and manage direct reports, providing constructive real time feedback as well as conducting formal goal setting and performance reviews.
    • Proactively partner with team members to identify and resolve problems before there is a business impact to timing, budget or quality of the work.

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

REQUIRED

  • BA/BS or equivalent experience
  • Minimum 7 years of relevant professional experience
  • Exceptional interpersonal and client-facing communication skills to interact with senior leadership as well as clients when appropriate
  • Strong operational backbone to manage multiple clients, projects, and priorities in a fast-paced environment.
  • Comfortable working in a globally connected way, as part of an extended team that is spread across other geographic locations
  • Proven leadership and success in a minimum of one aspect of Operations Management support
  • Experience managing small (up to 5) to mid-size (10+) team

PREFERRED

  • 10 or more years of relevant experience in the life sciences industry
  • 7 or more years direct experience in managing field support operations (SFA, help desk/hardware, data services, business intelligence, administrative) and/or non-personal promotion programs (call center, fulfillment) for life science industry clients

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.



WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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