Associate Director, Client Services - Pharmaceutical

Overview

Responsibilities

The Associate Director, Client Services will be responsible for managing an assigned team of direct reports, monitoring team workload, training/reinforcing the use of proper skills, processes and technologies as well as facilitating the communication and sharing best practices.

JOB RESPONSIBILITIES 

Duties may include, but are not limited to, any of the following:

• Excellent understanding of all supported lines of business (to include Sales Teams, Nurse Teams, MSL’s, Market Access, Engagement Center, and external client support) in order to be able to accomplish the following:
  • Work with Operations departmental lead to hire, motivate, and develop the assigned team and coordinate in the development and training of the team.
  • Manage direct reports to identify training needs. Schedule training to ensure appropriate application of skills.
  • Manage team to identify workload needs and coordinate with departmental lead to assign/revise workflow as necessary.
  • Schedule/lead team meetings as appropriate.
  • Participate in corporate/department meetings around new initiatives/processes.
  • Responsible for communication of information to team as appropriate.
  • Responsible for oversight and quality control of all relevant internal operation reports for internal and client use.
  • Ensure that staff performs to the established quality standards and consistently meets client expectations.
  • Mentor and manage direct reports, providing constructive real time feedback as well as conducting formal goal setting and performance reviews.
  • Proactively partner with team members to identify and resolve problems before there is a business impact to timing, budget or quality of the work.

Job Requirements

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

REQUIRED

• BA/BS or equivalent experience
• Minimum 7 years of relevant professional experience
• Exceptional interpersonal and client-facing communication skills to interact with senior leadership as well as clients when appropriate
• Strong operational backbone to manage multiple clients, projects, and priorities in a fast-paced environment.
• Comfortable working in a globally connected way, as part of an extended team that is spread across other geographic locations
• Proven leadership and success in a minimum of one aspect of Operations Management support
• Experience managing small (up to 5) to mid-size (10+) team

PREFERRED

• 10 or more years of relevant experience in the life sciences industry
• 7 or more years direct experience in managing field support operations (SFA, help desk/hardware, data services, business intelligence, administrative) and/or non-personal promotion programs (call center, fulfillment) for life science industry clients

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At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.



WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.