Manager Strategic Ops & Analytics (Pharma & SQL)

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Updated: September 14, 2022
Location: Nationwide, United States
Job ID: 143137

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You’re driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.



The Manager of Strategy is the dedicated client support for a reimbursement and/or market access program. They will be responsible for maintaining an effective business relationship & ensuring program success. This position works closely with the Program Director, Client Lead, internal/external Operations, and Client Marketing/Strategy/Analytics to strengthen client relationship, achieve outstanding program satisfaction and establish Syneos Health as a preferred vendor.

The ideal candidate will have experience in the phamaceutical industry and be able to code an SQL query.  Experience with a visualization tool (PowerBI, Tableau, Qlik or other) and a CRM (, Siebel,  Sugar, MS-Dynamics or other) is a big plus. 


The Manager of Strategy ensures that services & strategic solutions are proposed and delivered effectively. They apply extensive and in-depth knowledge of the healthcare marketplace to guide access & reimbursement program strategy, design, implementation, and daily operations by providing subject matter expertise. They will use data and field intelligence to aggregate issues & opportunities and identify program solutions. They bridge the gap between client and Syneos Health program operations (analytics, training, program design, and business recommendations/development) to ensure market access program meets the client’s goals.  Additional responsibilities include:

  • Communicate regularly and effectively with the client on clarity of program deliverables, client provided requirements, and risks & potential opportunities associated with solutions
  • Responsible for ensuring CRM delivers on field and client needs (if applicable) AND optimal field effectiveness
  • Provide consulting support to program management to ensure teams meet client program strategic priorities, goals, and metrics.
  • Manage program(s) metric definition, tracking, and reporting/dashboard delivery
  • Deliver team impact analysis/program ROI, ensure program(s) meet performance expectations/SLA and identify opportunities to improve field effectiveness
  • Analyze program and market trends to capitalize on opportunities and provide solutions to upcoming challenges
  • Use Business Acumen to assist clients in development of strategic direction and implementation of tactics
  • Build & Maintain knowledge of regulatory requirements, laws, and guidelines that relate to commercial or regulatory programs to support client initiatives
  • Support development and delivery of compliant training materials
  • Lead planning of business review processes, in partnership internal & external partners to ensure that immediate client expectations are met as well as aligned with long term client strategy
  • Through client engagements identify potential new opportunities or field strategy and coordinate with management and business development appropriately
  • Work with client and program management to understand the objectives and the scope of any proposed program enhancements and is able to translate customer expectations and requirements to internal, cross functional delivery teams

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

  • Bachelor’s Degree  
  • Must have experience with Dashboard Development & Analytics with Business Intelligence Tool [Advanced BI Tool Experience, SQL]
  • Advanced Excel and Analytical Skills required
  • Must have experience with Business planning and market analysis, defining program metrics / team management, analyzing CRM data
  • Strong oral, written, and group communication skills, working with and presenting to Director Level & above associates
  • Digital Marketing and Analytics experience preferred
  • Working in Pharmaceutical / HealthCare Industry preferred

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.


At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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