Engagement Manager

Updated: May 4, 2022
Location: Nationwide
Job ID: 142799

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Overview

You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Engagement Manager role with Creative Studios.

The Engagement Manager serves as the single point of contact / gateway into studio for a client set, which can consist of Syneos Communications agencies, other Syneos Health companies, and/or direct clients. For clients, the Engagement Managers acts as a holistic business partner, ensuring the studio delivers on their needs and expectations. This role is accountable to ensure client satisfaction.

 

This specific Engagement Management role is aligned with a specific Syneos business unit and acts as not only the primary point of entry but also assist the Syneos BU’s account teams in defining project parameters (if needed), participates in creative ideations sessions and/or tactical recommendation brainstorming (when requested).

 

The Engagement Manager assist in defining project parameters and then transitions to the project to a Project Manager for project day to day coordination. At this point, the Engagement Manager will only have high level visuality into project activities but acts a primary point of escalation. Project Managers should involve EM in project reviews in high visibility projects to ensure quality delivery.

Responsibilities

Client/Business Management

This role will act as a partner to the aligned Syneos BU to ensure we are meeting or exceeding their expectations holistically.

 

Builds, maintains and nurtures the client relationship with key stakeholders (across disciplines).

  • Acts as an advocate for our business and continually builds awareness
    • Ensures organization is aware of all studio capabilities (across the entire network) which includes: Capability presentations, recent work presentations and other connections points that builds awareness.
    • Promote and recommend studio services as appropriate
  • Handles challenges in a professional manner and manages disagreements with clients in a diplomatic way to ensure win/win solutions for all parties
  • Responsible for client satisfaction and will work with appropriate studio leadership to address any concerns or issues with studio performance, personnel or potential client issues
  • Represents the studio in new business opportunities
  • Primary escalation for quality issues, workflow gaps or general performance concerns
  • Can partner with Syneos BU Account teams to participates in creative ideations sessions and/or tactical recommendation brainstorming as needed

 

Intake

  • Acts as a gate keeper for all in-coming projects ensuring project request is clearly defined and provides all necessary information (links, assets, etc.)
  • Directs projects to the appropriate team or discipline lead for specialty groups (Content Production, Technology) who will resource manage the project to the appropriately resource
  • Holistically represents studio in key milestones such as triage and intake meetings, project status meetings, project planning/scoping, etc.

Job Requirements

  • Pharmaceutical industry experience
  • Marketing/advertising/PR cross-channel creative execution and production experience required
  • Proven leadership skills to manage group dynamics and difficult situations, and steer clients in the right direction
  • Spanish-language proficiency is a plus

Key Competencies

  • Strategic and inspiring leader
  • Understands how to manage multiple clients, projects and priorities in a well-organized manner, proactively anticipating issues.
  • Knows how to instill strong morale amongst resources, fostering open and honest dialogue with resources and clients, and defines successes as it relates to the team and overall company benefit
  • Excellent interpersonal and communication skills
  • Client-facing professional with broad expertise across the various studio services
  • Presentation/sales/marketing skills
  • Creative eye for quality control
  • Team management experience
  • Ability to operate successfully in an integrated, networked service model

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.


At Syneos Health Communications, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health™, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 

 


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