Updated: May 12, 2022
Location: Phoenix, AZ, United States
Job ID: 142851
You’re driven, resourceful, and above all else - remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.
The Quality Coordinator performs quality checks and assists with call monitoring to ensure adherence to program Rules of Engagement and program policies and procedures. The Quality Coordinator is responsible for monitoring and documenting the Coordinator team for call quality in support of the departmental quality goals and initiatives. The Quality Coordinator evaluates both verbal and written customer contact by Nurse Navigator/Coordinator team. This team member participates in the design of all quality monitoring formats and quality standards. They will fairly and consistently review the calls of all Nurse Navigators and Coordinators for accuracy and along with RM/NPD will determine appropriate coaching. In addition, the Quality Coordinator will monitor Nurse Navigators/Coordinators for success in executing superior service and quality to our customers. The Quality Coordinator documents the call quality results and provides feedback and trend data to the Nurse Navigator National Program Director and Managers as required. This position will work in conjunction with the NPD and Regional Managers to maintain overall program quality.
Key Job Responsibilities:
(Duties may include, but not limited to all or some of the following)
Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:
Knowledge, Skills, and Abilities
I understand that if I am made an offer of employment, it will be conditioned on my demonstration I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.
IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions. I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.
WORK HERE MATTERS EVERYWHERE | How will you accelerate improving patient outcomes?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Discover what our 24,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: