Remote REMS Account Director

Updated: April 26, 2022
Location: Charleston, WV, United States
Job ID: 142622

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You’re driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.  



The Engagement Center Account Director is responsible for providing ongoing client support, providing consultative support and recommendations to clients and internal call center colleagues to align business requirements with Engagement Center services, system capabilities, and account management responsibilities. The Account Director supports all aspects of ongoing client operational programs, including interacting with Syneos Health internal functional teams as it relates to , discovery, analysis, design, and operational management activities needed to support client ongoing business needs, continuous improvement initiatives and existing client expansion/ evolution projects.  

Duties may include, but not limited to all or some of the following

  • Strategize solutions to implement work plans that meet program goals
  • Demonstrable ability to provide strategic planning support.
  • Training, managing, communicating with aligned team of account managers and project team
  • Communication with key individuals about the status of issues/resolutions and deliverables.
  • Proactive management of project and leverage/share best practices whenever possible.
  • Accountable and responsible for all budgeting, invoicing, and forecast management.

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:


  • Bachelor’s Degree required


  • 5+ years of experience of working in a client-facing account management role in pharmaceuticals or healthcare.
  • 5+ years of contact center experience across both REMS and patient inbound/outbound programs.
  • Consistently demonstrate a pro-active, customer centric, solution-based approach.
  • Ability to motivate peers and affiliated colleagues.
  • Demonstrate accountability and self-awareness
  • Project a positive and inclusive attitude.
  • Excellent written and verbal communication skills – be able to go between internal client teams and client representatives with ease.
  • Ability to accurately perform steps related to proposal generation (work orders).
  • Competency with information systems & logistics as it relates to client needs.
  • Strong computer skills that include Microsoft Office Suite.

Interviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed.

I understand that if I am made an offer of employment, it will be conditioned on my demonstration  I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.   

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions.  I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.

WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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