Key Account Manager

Updated: March 25, 2022
Location: Philadelphia, PA, United States
Job ID: 141788

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You’re driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.


This role is dedicated to initiatives that are intended to address the opioid crisis and work to build awareness, contracting, resource support and implementation of effective programs for our client’s product. Opioids, which our client does not and will not promote, and other non-opioid/non-PHI branded products, are not the remit of this role.
  • From a listed universe of unique hospital systems/networks, strategically engage willing partners to advance the positive impact on patients via our client’s introduction of their product.
  • Build awareness of the product in the hospital setting. Where Emergency Medical Service (EMS) is a direct extension of the hospital Emergency Department there may be requirements for the role to fulfill.
  • Contract the product to ensure wide availability with limited financials barriers to use. This may include Group Purchasing Organizations (GPOs), Hospitals and potentially Managed Care Plans/Pharmacy Benefit Managers (PBMs), Specialty Pharmacy among others, as applicable.
  • Increase the awareness of the client’s product with appropriate placement on hospital formularies, pathways and protocols via Pharmacy & Therapeutics Committees and other governing bodies using approved materials and Medical Science Liaisons, as appropriate.
  • Understand customers’ approach to the patient journey in their specific institutions by learning from them through interactions.
  • Maintain Account plans for each institution, record call history and continually expand network of key individuals within assigned institutions with full contact information and role descriptions
  • Responsible for key Integrated Delivery Networks, individual hospitals, related entities and/or Group Purchasing Organizations to execute and inform our client’s Integrated Delivery Systems strategy.
  • Act as a direct feedback loop to relevant headquarters stakeholders regarding marketplace dynamics and learnings.

Job Requirements

Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:
  • BA / BS degree required
  • 5+ Years of Commercial Biotech / Pharmaceutical Industry Experience
  • 3+ Years of successful institutional / hospital experience calling on hospital & IDN networks
  • Product launch experience with a proven track record of success
  • Ability to travel 70% of the time

I understand that if I am made an offer of employment, it will be conditioned on my demonstration that I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with health care providers and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions. I understand I can request an exemption from Syneos Health’s vaccination requirement based on a qualifying medical condition or sincerely-held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients’ demands.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate improving patient outcomes?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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