Inside Sales Representative

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Updated: December 2, 2021
Location: Somerset, NJ, United States
Job ID: 138393

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Do you have a noticeable passion for results?

You’re bold, empathetic, and very resourceful, especially when results are at stake. You have what it takes: a competitive drive coupled with the exceptional ability to communicate the science behind our client’s products and build lasting business relationships. Such talent and passion make you the right fit for this unique inside sales role with Syneos Health. This role is fully remote. 


Under moderate supervision, the Inside Pharmaceutical Sales Representative is responsible for providing outbound marketing and inbound customer telephonic support in a pharmaceutical environment while being call monitored by client and leadership. Primary responsibility will be making calls to clients/customers (such as HCPs, physicians, and pharmacists) to market or detail a specific product utilizing a call guide, then entering data into Salesforce, Veeva. More specifically:

  • Achieve contract performance goals and objectives as established in the client agreement
  • Demonstrate comprehensive knowledge of all company approved product information
  • Develop and execute comprehensive and accurate product presentations using all marketing and selling materials
  • Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of territory
  • Conduct effective pre and post call analysis of calls
  • Participate in all required training and development programs
  • Help to maintain required project documentation
  • Respond to customer inquiries (as per call flow)
  • Handle and resolve customer complaints. Depending on the issue, transfer to client's Medical Information Department.
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Perform other duties as assigned

Job Requirements

Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:

Education: BA/BS Degree required

Required Skills:

  • One or more years of call center experience
  • B2B or Inside Sales experience
  • Experience in high pressures and fast paced environment
  • Ophthalmology therapeutic experience preferred
  • Experience in high pressure and fast paced environment
  • Excellent and persuasive communication skills, both oral and written
  • Ability to function effectively in a team environment and independently
  • Demonstrated success prioritizing, planning and organizing multiple tasks
  • The drive for self-development, the ability to collaborate, and an action-oriented work ethic
  • Ability to participate in minimal overnight travel
  • Experience in B2B sales over phone
  • Ability to engage customers over the phone – inbound/outbound


Interviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed.

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.

WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)


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