Updated: January 6, 2022
Location: Albany, NY, United States
Job ID: 138235
Do you have a noticeable passion for results?
You’re bold, empathetic, and very resourceful, especially when results are at stake. You have what it takes: a competitive drive coupled with the exceptional ability to communicate the science behind our client’s products and build lasting business relationships. Such talent and passion make you the right fit for this unique role with Syneos Health.
The Engagement Center Agent/Patient Service Representative is responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM.
This position will require you to work 9:30AM-6:00PM EST with rotating weekend requirements.
Key Job Responsibilities:
Duties may include, but not limited to all or some of the following
This position is remote based and applicant can be located in any US location. This position excludes Colorado applicants.
Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
Interviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed.As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.
At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.
Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.
WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?
Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Discover what our 24,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: