Training Manager - Learning and Development

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Updated: December 6, 2021
Location: Philadelphia, PA, United States
Job ID: 138081

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You provide the vision, set the pace and inspire success.

There’s one thing you do that’s exceptional: train. You formulate a plan and empower your team to provide clinical expertise to health care providers helping them to improve patient outcomes. Your capacity to creatively strategize, motivate clinicians, and elicit achievement makes you the right fit for a Sales Training Manager role with Syneos Health.


The Sales Training Manager is primarily responsible for the successful education strategy, design, execution, and management of all the Client’s training-related needs. The Sales Training Manager is expected to comprehend and communicate the selling model, marketplace, disease state, product-specific materials and must possess effective facilitation and communication skills. As a partner to sales management, should be knowledgeable of complex customer environments and highly competent in the skills necessary to navigate these environments.

Facilitation & Presentation Skills

  • For each learning session, creates a training agenda that supports the identified learning objectives
  • Manages the live and virtual classroom environments in a manner that allows participants to achieve the learning objectives
  • Engages in effective workshop delivery utilizing high-impact learning activities that adhere to adult learning principles
  • Provides Train-the-Leader/Trainer workshops, as appropriate

Coaching and Developing Others

  • Coaches learners during training classes
  • Evaluates the competency levels of training class participants and provides timely evaluations and feedback
  • Completes field rides upon request from sales leadership
  • Provides effective remote coaching to field-based teams
  • Engages in mentoring opportunities with field-based trainers and personnel
  • Coordination of Classroom Training Advisor Program

Content & Logistics

  • Supports field sales and sales leadership by leading efforts around disease state/product/skill development for national sales meetings, POA meetings, manager meetings, and other training initiatives
  • Manages the Medical, Legal, Regulatory Review process for training assets, if applicable
  • Coordinates across departments (Operations, Compliance, etc), identifying all new-to-team and ongoing training requirements, ensuring all requirements are communicated, tracked and completed
  • Assists in curriculum development, as appropriate
  • May be responsible for vendor management, i.e. overseeing content development and ensuring content and timelines meet the identified needs, etc.

Client Focused

  • Oversees the implementation and delivery of all live and virtual training programs, including new-hire/backfill training, advanced training, NSMs, POAs, etc.
    • Creates and maintains a workable training plan that includes the goals, strategies, and tactics to be implemented to achieve the desired business results
    • Conducts ongoing training needs analyses and, in alignment with sales leadership, modifies the training plan accordingly

Job Requirements

Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:

  • Bachelor's Degree Required/MBA or Master's in Instructional Design a plus
  • Minimum of 3 years of pharma/biotech training
  • Outstanding content design skills with expert level PowerPoint skills
  • Excellent facilitation, platform, and verbal/written communication skills
  • Ability to work under pressure, to meet short deadlines, and to collaborate with high initiative with cross-functional teams
  • Proven record of assessing and meeting customer needs
  • Strong analytical acumen, strategic mindset, and an ability to move forward with ambiguous information
  • Excellent computer/technology skills
  • Pharma sales and sales management experience; Background in Key Account Management, Reimbursement, Buy and Bill preferred
  • Vaccines Sales &/or training experience

Interviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed.

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We are dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.

WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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