Account Supervisor, Risk & Reputation Management

Updated: Yesterday
Location: New York, NY, United States
Job ID: 137220

Not ready to apply?
Join our Talent Network


Syneos Health’s Reputation & Risk Management practice is looking for an exceptional Account Supervisor / Senior Account Supervisor with a keen interest in their own professional development to join our rapidly growing group. If you’re looking for a traditional PR position, stop reading now. But if you’re looking for a new adventure every day, this role may be for you. 


This is a great opportunity for candidates who have a passion for helping Fortune 500 companies protect and enhance their reputation in the face of business and environmental challenges. We are looking to complement our team of seasoned consultants with an individual who has a voracious curiosity to learn, an entrepreneurial spirit and a desire to develop new business and counsel senior executives.  Selected candidates will have access to learn and be mentored by senior thought leaders with expertise in crisis management, reputation, healthcare, media relations and brand advancement strategies.


  • Execute issues management strategies and programs for top clients.
  • Coordinate with client account teams across North America to provide issues management strategic counsel and execute support solutions and programs.
  • Act as the primary responder to clients and manage the timely delivery, execution and refinement of materials
  • Help organize and compile perspectives from a team of experts who inform client recommendations
  • Develop messaging documents and materials; ensure quality control and strong execution of deliverables
  • Collaborate and coordinate with colleagues across Syneos Health Communications for the service of client work
  • Contribute to the development of new business proposal and thought leadership activities
  • Provide ad hoc support across other focus areas/projects
  • Support teams through management of timelines, calendars and action plans
  • Manage client budgets, account staffing and monthly billing processes

Job Requirements

  • Minimum 7 years of experience; preferably 3-4 years dedicated to serving clients’ issues management needs (consultancy and /or agency preferred)
  • Proven experience developing effective strategies that have helped mitigate client issues.
  • Strong experience triaging issues and crises for clients in healthcare (or companies with issues related to health)
  • Excellent writing skills with comfort developing holding statements and messaging for a variety of audiences
  • Confidence advising clients in the midst of a breaking issue
  • Demonstrated history of contributing to successful business development
  • Comfort working in teams large and small
  • Experience with corporate reputation and executive visibility a plus


-         Confident problem-solver with a desire for continued learning

-         Demonstrates strong critical thinking skills and good decision-making

-         Self-directed with an entrepreneurial spirit

-         Exhibits calm equilibrium and quick thinking in the midst of an issue

-         Ability to synthesize information quickly and turn informed recommendations for C-Suite audiences

-         Versatile, with flexibility to quickly change tasks on a moment’s notice

-         Ability to prioritize work based on urgent and changing client demands

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.

At Syneos Health Public Relations, the possibilities are infinite. Because of our “no walls, no limits” philosophy and entrepreneurial spirit, our employees have the opportunity and potential to work on projects beyond their years of experience. The only limitations here are those that are self-imposed, and we make sure to reward staff based on talent, not title.

Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health™, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 


Not ready to apply?
Join our Talent Network

Click here to enable personalized experience


Inside Syneos Health

Tell Us About Your Candidate Experience! Get In Touch