Senior Vice President, Issues & Crisis Management

Updated: October 12, 2021
Location: New York, NY, United States
Job ID: 136474

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Our team is seeking a Senior Vice President who is adept at finding answers to questions that can’t be addressed by a simple formula. Candidates we consider must have a proven track-record of rolling up their sleeves and gathering available information to formulate persuasive strategies and programs for C-Suite clients.


The Senior Vice President is responsible for applying, selling and growing network-wide resources, providing excelling client service, establishing and implementing the overall strategic direction of the programs, and managing the business in a profitable, growing manner.  The Senior Vice President is a company leader with the ability and expectation to deliver on the Practice’s vision, performance requirements, growth projections and profitability targets.


The Senior Vice President should be able to provide independent counsel at the most senior level, act as a strategic leader within the Practice and Syneos Health PR, overall, and deliver thought leadership content both internally and externally. The individual must be able to analyze and quickly solve problems, develop programs, oversee the development and delivery of high quality work products, and play a significant business and people development role.


Candidates offered a position will complement our group of senior communications consultants who hail from backgrounds in health policy, Congress, the legal profession, crisis communications and consulting. It is an optimal role for someone who cares about working with clients in the midst of dynamic changes occurring in national health policy and pharmaceutical industry practices. As a member of the practice, this position will interact with Fortune 500 company executives and biopharma C-Suite members to help them protect and enhance their reputations in the face of business and environmental challenges.


Account Oversight:

  • Develop and lead fast-paced corporate communications and crisis management programs that safeguard reputations, build trust, and enable recovery; oversee that implementation plans, evaluation mechanisms, staffing, timelines and budgets are on track.
  • Act independently; holds responsibility for overall account relationships. 
  • Provide strategic vision, rationale and direction on accounts and programs.
  • Counsel clients with limited if any top cover.
  • Maintain and growing existing accounts; minimize account turn-over.
  • Provide proactive leadership to accounts, staff and clients.


Professional Skills:

  • Exhibit calm equilibrium and quick thinking in the midst of an issue.
  • Present very effectively.
  • Ability to synthesize information quickly and turn informed recommendations for C-Suite audiences.
  • Display strong analytical and problem-solving skills.
  • Interest in current event, public affairs, health policy and / or advocacy relations.



  • Contribute to development of company revenue projections
  • Prioritizes and forecasts accounts at the Practice level in collaboration with the Practice Head and leadership team
  • Build and manage accounts for agency growth/profitability; ensures teams display proper account management, identifies areas for financial growth and prioritizes accordingly


Business Development:

  • Develops and directs new business program development and presentations.
  • Creates thought leadership content and presents at conferences to identify new business opportunities.
  • Mentors teams to grow existing accounts.
  • Delivers strong analytical, strategic and conceptual contributions to new program development.


People Management:

  • Participates with senior managers in hiring, assessment and career development activities.
  • Minimizes staff turn-over.
  • Identifies strengths and weaknesses of direct reports and team members, providing counseling on job performance and career development as appropriate.
  • Manages staff to maximize productivity and individual, team and financial performance.


Initiative and General Management:

  • Routinely contributes to agency performance and growth.
  • Manages people to maximize attainment of their career development as well as company objectives.
  • Leads colleagues in identifying and solving problems.
  • Leads colleagues in following industry trends and accessing emerging technologies and resources in solving problems.
  • Displays work ethic and values of firm in day-to-day capacities.
  • Work with senior managers to identify and address personal training, leadership and career development needs.


Job Requirements

What you need: Our ideal candidate will be able to work independently under tight deadlines with limited direction. He/she must have 15+ years of public relations, marketing, journalism, consulting or science experience, a B.A./B.S. degree in communications, liberal arts, business/marketing or sciences and/or a demonstrated ability at this level.

Fluency in health policy and pharmaceutical commercialization preferred.

What you’ll get:
You’ll be joining a close-knit team with a wide range of experience who want to help you—and each other—grow and succeed.

  • Your voice will be heard – we want and need your good thinking
  • Opportunities to contribute to the future of the practice
  • Regular feedback in a culture of professional development and self-improvement
  • Open work environment designed to foster collaboration and creativity
  • Generous vacation and leave benefits, recognition bonuses, and more!

At Syneos Health Public Relations, the possibilities are infinite. Because of our “no walls, no limits” philosophy and entrepreneurial spirit, our employees have the opportunity and potential to work on projects beyond their years of experience. The only limitations here are those that are self-imposed, and we make sure to reward staff based on talent, not title.

Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health™, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 


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