Patient Service Representative

Updated: October 7, 2021
Location: Tucson, AZ, United States
Job ID: 135972


Not ready to apply?
Join our Talent Network

Overview

Do you have a noticeable passion for results? 

You’re bold, empathetic, and very resourceful, especially when results are at stake. You have what it takes: a competitive drive coupled with the exceptional ability to communicate the science behind our client’s products and build lasting business relationships. Such talent and passion make you the right fit for this unique role with Syneos Health. 

Responsibilities

The Engagement Center Agent/Patient Service Representative is responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM.

Key Job Responsibilities:

Duties may include, but not limited to all or some of the following

  • Pre and post call analysis of calls.
  • Answers incoming calls in professional manner following client guidelines and business rules
  • Perform outgoing calls in professional manner following client guidelines. Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.
  • Responds to stakeholder inquiries and provides education or information.
  • Able to troubleshoot IT/ technical inquiries.

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

  • Bachelor’s Degree highly preferred or 1+ year of healthcare call  center experience
  • 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred
  • Solid written and verbal communication skills and listening skills
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending program needs.
  • Must be able to type 40 WPM
As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.


WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?


Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)


Not ready to apply?
Join our Talent Network

Click here to enable personalized experience

 

Inside Syneos Health

Tell Us About Your Candidate Experience! Get In Touch