Director of Creative Services

Updated: September 9, 2021
Location: New York, NY, United States
Job ID: 135869

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Imaginative, curious, and adaptable you sweat the small stuff, because you know that great design is in the details.

You are creative, inspired, and driven to produce innovative design. You are self-motivated — you have a true passion coupled with the exceptional ability to translate the vision of our clients into high quality and impactful imagery. Such talent and ingenuity make you the right fit for this unique Director of Creative Services role with Syneos Health PR Group.

The Director of Creative Services is responsible for helping creative talent to produce excellent, award-winning work on behalf of our clients.  This person will work closely with our ECD, GCDs, Creative Studio and other office leaders to understand the work, the resource needs, and help make critical decisions needed to cast our teams optimally to deliver the best creative product. 


The ideal candidate has a strong background working in project management or operations at a creative agency.  This person knows the business intimately and understands that creatives are unlike any other - they are quirky, sensitive, insensitive, emotional, and irrational and have one goal in mind, to create great work.  This role is all about helping identify/cast/assign creative talent and pushing them to be inspired and to produce their best/most innovative work and thinking.


With that as the core charge, the Director of Creative Services will work closely with the ECD, GCDs and Creative Studio to ensure they have the right mix of talent.  Recruiting; day to day workload, rotations, and team building; and ensuring we are rewarding our best talent and helping manage our worst up or out with HR.


  • Develop a deep understanding of the work being done across the office and come up with ways to optimally staff our businesses.
  • Work with the ECD, GCDs and Creative Studio to manage day-to-day resourcing workload of all creative talent across the office and accounts.
  • Work closely with Finance and Operations partners to monitor financial metrics of creative group:
    • Billability/utilization
    • Manage resources against staff plans and scopes.
    • Timesheets
  • Responsible for ensuring pitch teams are staffed with the right talent to win.
  • Passionate advocate for the creative teams, the work and the product that Syneos Health creates.
  • Run weekly resource meetings with creative leaders to report progress of recruiting efforts and flag any internal resourcing issues.
  • Run weekly client resource meetings with Operations and account leads.
  • Driver of creative culture within the office – owning initiatives like intern program, partnership with different advertising organizations, attending recruiting events and portfolio reviews, spreading Syneos health creative word outside the office.
  • Help manage case study and award show submissions.

Job Requirements

  • 5-7 years resource management, project management or operations experience in advertising/marketing industry
  • Bachelor's degree required
  • Proficiency in MS Office applications including Microsoft excel
  • Assertive conflict resolution and problem-solving skills
  • Clear and concise communication in both written and verbal form
  • Ability to be diplomatic or firm, when necessary, to drive solutions or obtain results
  • Highly detail oriented and able to work autonomously
  • Ability to manage multiple tasks and tight deadlines with confidence and ease
  • Creative problem solver
  • Ability to prioritize and organize workload across multiple groups

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated".

At Syneos Health Public Relations, the possibilities are infinite. Because of our “no walls, no limits” philosophy and entrepreneurial spirit, our employees have the opportunity and potential to work on projects beyond their years of experience. The only limitations here are those that are self-imposed, and we make sure to reward staff based on talent, not title.

Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health™, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 


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