Associate Director, Business Technology Business Partner (Commercial - REMS Program Management)

Updated: November 18, 2021
Location: Nationwide
Job ID: 135767

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You’re driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.



This opportunity is with our Business Technology group supporting the Deployment Solutions team, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry. Take part in leading the transformation of healthcare by joining the largest provider of outsourced commercial solutions to the healthcare industry. More specifically:


The Associate Director, Technology Business Partner is responsible for leading the delivery of technology product implementation, at a program level.  An effective Associate Director, Technology Delivery will lead the cross functional technology and operational teams through scoping, planning, execution and hyper care monitoring of approved portfolio projects that support the Deployment Solutions business unit. 


Directs delivery of projects in defined area; ensuring projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded. Report project status and other relevant business metrics to client/management.


The Associate Director, Technology Business Partner must be able to operate with limited oversight and will need to gain the respect of and drive a collaborative environment with a broad range of business and technology stakeholders at many levels across the organization.


The responsibilities of this position include direction, oversight, execution and monitoring of the team who  is developing requirements and the related requirements gathering process and documentation to support new technology implementations, continuous improvement initiatives and existing client expansion projects that are administered by the Business Technology organization, including facilitation of requirements gathering with the Business Partner team, business Subject Matter Experts and business leadership. 



  • Driving, planning and overseeing execution of complex business system transformation, data integration, business insights and analytics development projects
  • Managing large ($10M+) portfolio of technology investments – includes budget, timelines and scope management
  • Delivers projects to align with critical success and quality factors as designated by Senior Executive level business stakeholders
  • Gaining participation from and motivating complex cross functional and matrixed teams (including vendors and sub-contractors) to deliver enterprise system level programs
  • Demonstrates ability to manage individual project and enterprise-wide scopes of work
  • Creates strong client relationships and possesses excellent interpersonal and communication skills
  • Delivers excellent organizational, analytical and problem solving skills
  • Competency in leading multi-faceted technology team through project management, requirements development, data management processes, software solution design, business process flow optimization, application software implementation, testing practices and technology training disciplines
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Plan and direct the work of other technology team professionals
  • Negotiate with vendors to get the highest level of service for their organization’s technology







Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

Required Skills

  • Education and Experience

    • BA/BS or equivalent experience.
    • Previous experience managing small team of direct reports
    • 5+ years of experience in an equivalent role in the Commercial side of the pharmaceutical industry, involved with technology project delivery
    • Extensive broad technology experience, 3+ years of experience in IT PM, BA or similar role by function
    • High level knowledge of enterprise IT organizational, business and technical environments
    • Ability to travel  ~ up to 20% 


    • Formal project management training, Exposure to the PMI methodology
    • Experience working with Multi/ Omni Channel and Data Integration projects, especially in pharmaceutical industry 

    This is a remote position, based anywhere in the United States. CO residents excluded. 

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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