Account Supervisor

Updated: September 3, 2021
Location: New York, NY, United States
Job ID: 134319

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You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Account Supervisor role with Chamberlain.

Chamberlain is a leading global healthcare public relations agency that is uniquely focused on serving the needs of the health sector. For 25 years, Chamberlain has worked to redefine and shape the standards by which health information is communicated. As counselors in this complex and evolving environment, we are passionate about translating science and disease awareness into meaningful messages that empower and inspire our audiences to take action and make informed healthcare decisions.


Account Overview:

  • This long-time Chamberlain account blends rare disease corporate and product communications, issues, advocacy and community/patient engagement with a focus on amyotrophic lateral sclerosis (ALS)
  • Business is focused in the U.S. and includes close integration across Syneos media, digital, creative and risk & reputation management teams, as well as advertising and consulting agencies supporting the same client
  • Potential opportunities for support include brand communications (i.e., data, regulatory, launches), patient and influencer engagement efforts, messaging/narrative, and advocacy engagement
  • Work with engaged clients who appreciate attention to detail, creative and quick thinking and collaboration




  • Priority focus will be working hand-in-hand with VP & SVP to oversee and execute activities across various work streams, including marketed and pipeline products
  • Mentoring and managing members of the team, ensuring they are set up for success and are building capacity and confidence in managing their projects
  • Serve as strategic counselor and resource who can build client’s trust and confidence
  • Experience in using LMR review systems (e.g., Veeva)
  • Regularly engage with client teams and collaborate with partnering agencies, vendors, shared services and other third-parties
  • Tracking and reporting account metrics and finances
  • Developing smart, thoughtful strategic recommendations

Job Requirements

  • 5-7 years of experience in preferably in healthcare or the pharmaceutical industry, and a bachelor’s degree
  • Able to juggle/prioritize multiple priorities
  • Ability to multi-task and perform under pressure in a fast-paced (but fun and supportive) environment
  • Must have strong attention to detail
  • Excellent written and oral communication/presentation skills, including experience with client communication
  • Must be high energy, enthusiastic and have a passion for healthcare
  • Experience with Cision, Factiva, PowerPoint, Excel, billing systems

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.

Ultimately, what sets Chamberlain Healthcare PR apart for both employees and long-standing clients are Chamberlain’s four key operating principles: simplify the complex; think strategically, adapt quickly; be creative and compliant; and stay nimble.

Chamberlain Healthcare PR is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today’s fast-changing and complex environment, success lies in making connections: between science, emotion, and technology; between data, design and human insight. We’re able to make those connections because our medical communications, digital, advertising, public relations, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.

Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 

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