Supervisor, Programmatic Client Services

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Updated: October 22, 2021
Location: Nationwide
Job ID: 134934

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As Supervisor, Programmatic Client Services you will play a role that combines responsibilities in client management, sales (crafting tailored proposals), and product development (assisting in the evolution of our Digital Amplifier for Field Sales & Clinical Trial Recruiting solutions). You will be one of the primary voices in communicating the value proposition of our programmatic offerings to internal & external clients, as well as to Syneos colleagues around the organization. Working closely with our campaign management team, you’ll ensure that our programs are driving success for our clients.  You will be supported by highly capable & smart technology experts in Data Science, Programmatic Platforms & Advertising Operations.

Syneos Health ranks 577 on the Fortune 1000 list of the nation’s largest public companies. A leader in clinical development and commercialization of biopharmaceutical therapies. We own 10 agencies.

Kinetic is a new divison, our modern customer engagement capability built to address business-critical challenges and create more meaningful healthcare interactions. By deploying advanced targeting, analytics and the latest technologies, Kinetic connects intelligence across channels, platforms and content and makes fully integrated omnichannel solutions accessible to healthcare organizations. Kinetic is powered by a team of data scientists, behavioral experts and channel strategists. Together we deepen insights into customer behavior that make more personally relevant communications possible, optimizing business performance by achieving greater precision, efficiency and effectiveness. Kinetic is a new internal technology resource that serves all of Syneos.   

Kinetic is the best of both worlds, a fast growing tech start-up within all the resources of a Fortune 1000 global pharmaceutical company.


  • Be the Kinetic representative to internal agencies, internal clinical teams, external agencies and brand direct clients.
  • You enjoy helping clients learn to apply complex programmatic technologies for their use cases.
  • Business Development: Partnering with BD team to craft specific programmatic media proposals to achieve client objectives.
  • Client Management: Day-to-Day point person for internal and external clients, including leading status and reporting calls.
  • Be a product/vertical/subject matter expert and collaborate with cross functional teams for the rollout of new features and functionality
  • Keep up to date with industry trends in marketing and advertising technology.
  • Building and presenting capability proposals.
  • As we evolve, you’ll be responsible for building the knowledge-base library of case studies & Power Point proposals so we don’t have to re-create content from scratch.
  • Become highly aware of market opportunities (new products & solutions) from client interactions and competitors so our pipeline of new ideas is always evolving for future solutions development.
  • Become the go-to source of answers for internal and external clients.
  • Manage pricing & bundling for proposals.
  • Participate in weekly campaign reviews to help define optimization priorities and evolve KPI improvements.
  • Your focus will be programmatic solutions, but you will also need to interact with our search & social teams.
  • Experienced with the various strategies and tactics of programmatic campaigns in the pharmaceutical industry.

Job Requirements

  • You are curious, inquisitive and excited about the continued evolution of programmatic technology and it’s applications.
  • You know best practices for creative banner design including calls-to-action, taglines and technology.
  • Expertise in strategies/tactics of programmatic buying and campaign design with DSPs.
  • Demonstrated quantitative capability using pivot tables and the math of analyzing programmatic campaign data.
  • 4+ years of experience managing complex campaigns in the Pharma category.
  • BS Degree
  • Third-party adserving solutions.
  • Comfortable in start-up like environments, requiring fast thinking and often without documented workflows.


  • You know how to generate reports from programmatic platforms (primarily DSPs).
  • BONUS if you know landing page and digital form-fill best practices.  
  • Experience with search and social marketing.
  • Experience with Google Analytics.
  • Experience with Customer Data Platforms (CDPs) a plus.
This position excludes CO applicants.

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.

 | How will you accelerate bringing Market Access solutions to clients?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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