Updated: June 8, 2021
Location: Westerville, OH, United States
Job ID: 133125
The Sr. CX Strategist is an integrator and architect to craft a tailored experience in partnership with subject matter experts that:
GSW is a full-service healthcare communications agency that goes beyond advertising to create personalized brand experiences. We develop strategic marketing solutions for pharmaceutical, biotech and health-and-wellness clients around the world. We create experiences that involve, inspire, educate and activate people through ongoing brand journeys.
The Sr. CX Strategist role is a regional position within the larger communications-wide CX Practice. The position is responsible for client-specific ownership of the developing and executing customer experience strategies, and an emphasis on search efforts. The role is serviced primarily out of our Columbus, OH, office, but supporting other Ad offices within the CX practice. The role reports to the SVP, CX Strategy, in Columbus. The role is a core part of an integrated strategy team that includes Medical, Brand, and CX strategy with the support of Behavioral Scientists.
The Sr. CX Strategist operates as a general strategist, as well as leads and manages the ongoing search (SEO/SEM). In this role, you will own ongoing insights and critical recommendations to evolve the businesses we support.
GSW turns against the premise of doing the “same old.” Our culture is focused on collaborative, meaningful advertising and day-to-day interpersonal interaction. We value the diverse backgrounds of our team members, and everyone has the opportunity to provide input and be heard. GSW is comprised of creative, motivated individuals who are all here for a reason. We welcome those who strive to work above and beyond their role, who voice their opinion and who are engaged in all aspects of the agency.
At GSW, “speak people” is part of our every day. Our employees are inventing ways to go further, faster, thus giving purpose to liberating ideas within healthcare advertising.
GSW is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today’s fast-changing and complex environment, success lies in making connections: between science, emotion, and technology; between data, design and human insight. We’re able to make those connections because our medical communications, digital, advertising, public relations, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.
Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.
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Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled)
Discover what our 24,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: