Customer Service Representative

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Updated: June 21, 2021
Location: Doylestown, PA, United States
Job ID: 132227


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Overview

Do you have a noticeable passion for results? 

You’re bold, empathetic, and very resourceful, especially when results are at stake. You have what it takes: a competitive drive coupled with the exceptional ability to communicate the science behind our client’s products and build lasting business relationships. Such talent and passion make you the right fit for this unique role with Syneos Health. 

Responsibilities

The Engagement Center Agent is responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM.

This position will be based out of our Newtown, PA Engagement Facility.  We are looking for our agents  to fill the following shifts: 8AM-4:30PM EST, 9:30AM-6:00PM EST, 10:30AM-7:00PM EST, 11:00AM-7:30PM and 11:30AM-8:00PM EST.

Key Job Responsibilities:

Duties may include, but not limited to all or some of the following

  • Pre and post call analysis of calls.
  • Answers incoming calls in professional manner following client guidelines and business rules
  • Perform outgoing calls in professional manner following client guidelines. Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.
  • Responds to stakeholder inquiries and provides education or information.
  • Able to troubleshoot IT/ technical inquiries.

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

Education:

  • Bachelor’s Degree required

Requirements:

  • 1+ years recent pharmaceutical or healthcare industry experience- eg. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred
  • Solid written and verbal communication skills and listening skills
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending program needs.
  • Must be able to type 40 WPM

Preferred Skills:

  • 1+ year in healthcare call center highly preferred

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.


WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?


Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)


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