Client Services Director

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Updated: April 26, 2021
Location: London, ENG, United Kingdom
Job ID: 131193

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You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Client Service Director role with Litmus.

The primary purpose of the role is to be a partner to our clients and to deliver client service excellence by leading by example. In addition to  driving high levels of satisfaction and seeking out new business opportunities as the main senior point of contact.

Focus would be on ensuring smooth running of client services teams and accountability for meeting the business objectives of the clients both strategically and financially. Would be seen as a key ambassador for the company and it’s values.

Litmus Medical Communications acts as a catalyst to accelerate uptake and embed the value of therapies across the product lifecycle, bringing business strategy to science and scientific expertise to your business. With our base in Europe, we are cognizant of the diverse healthcare systems, regulations and market dynamics of the region; however, we are not limited by geography and support our clients at a local, European and global level. Whatever the reach required, we specialize in building relationships, understanding and collaboration between the biopharmaceutical industry and medical/healthcare professionals. We develop a range of strategic solutions based on an understanding of both the objectives and issues of our clients as well as their stakeholders, focusing on facilitating peer-to-peer and scientific communications through a range of channels. As effective and compelling communication is key, whether for a marketing story, scientific data or market access support, we have a dedicated editorial excellence team providing content that can be syndicated to deliver solutions to enhance patient care.


Client Services Management

•Apply a high level of scientific and commercial expertise gained through extensive knowledge and experience of the industry and agencies services to act as true partner to clients
•Ensure that the company’s overall revenue target is achieved
•Oversee and lead across the company in development of new commercial opportunities with new and existing clients
•Identify opportunities for business across the agencies family and participates in cross business pitches
•Provide support to SAD/AGD team on client discussions where appropriate

Product/task leadership & accountability

•Responsible for overseeing multiple account teams, including the establishment and maintenance of quality standards, cost efficiency and working practices
•Responsible for keeping abreast with key events in the industry
•Provide strategic direction to account team for large, more complex projects
•Provide assistance to other account teams when needed and shares expertise

Business Management

•Maintains strong relationships with client procurement teams.
•Overall responsibility for the strategic direction, growth and development, financial and resource management, and delivery across the account group teams
•Agency lead for strategic discussions and routine client/agency reviews, driving strategic and tactical planning of accounts internally and with clients, including organic growth. Driving alignment across client teams, ensuring appropriate servicing and delivery standards and providing internal leadership of accounts and teams.
•Agency lead on new business pitches and proposals/ leading on opportunities for growth with existing clients.
•Seek ways to ensure competitive advantage through the delivery of innovative and diverse range of projects
•Build a safe environment for innovation and risk taking
•Responsible for accurate input of all hours worked onto timesheets on a daily basis for self and teams
Team Orientation/Collaboration

•Provide leadership to the account team and other teams as required
•Manage career development of team members to ensure maximum productivity
•Ensures optimum level of resources to service client account and pre-empts any resourcing issues
•Promote company wide initiatives and acts as an ambassador for agency both internally and externally.
•Promote agencies best interests internally at all times and shares best practice, knowledge and ideas with other account teams.
•Providing constructive  and actionable feedback
•Foster and contribute to a vibrant and supportive culture environment within medical communications
•Pro actively contribute to Company meetings

Job Requirements

•Degree Educated
•Good organizational and administration skills
•Strong communications skills
•Ability to work in a fast paced environment
•Strong attention to detail and good proof reading skills
•Solution focused – suggestion of ideas and recommendations where appropriate
•Able to lead a team effectively and manage upwards
•Demonstrates strong leadership skills
•Able to demonstrate influencing skills and abilities
•Good Financial & commercial acumen
•Knowledge of pharma regulations (ABPI)
•Ability to use Powerpoint, Microsoft Word and Microsoft Excel

Litmus is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today’s fast-changing and complex environment, success lies in making connections: between science, emotion and technology; between data, design and human insight. We are able to make those connections because our advertising, public relations, medical communications, digital, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.

Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

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