Program Operations Specialist

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Updated: March 26, 2021
Location: Phoenix, AZ, United States
Job ID: 131011

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You’re an expert facilitator: you open doors, foster communication and bridge the gap.

Connecting people with the information they need is your forte. You’re a unifier by nature and you’re at your best when setting others up for success. Your ability to clear the way, extrapolate intricate details, attend to complex situations and serve as a trusted go-between make you a perfect fit for a Program Operations Specialist role at Syneos Health.


The role of the Program Operations Specialist is to support Healthcare Provider (HCP) offices and/or healthcare systems who may be interested in prescribing the client product to their patients, in understanding the Risk Evaluation and Mitigation Strategies (REMS) requirements, REMS enrollment, and ongoing REMS compliance.

Additional Responsibilities Include:

Ensure Understanding of Product’s REMS Requirements by Informing on:

  • REMS Requirements: Support HCP offices through REMS Requirements including healthcare setting enrollment and certification, patient enrollment, imaging requirements, authorization to dispense and annual reenrollment requirements
  • REMS Certification Process: Proactively and reactively provide information on the healthcare setting guide, knowledge assessment, and enrollment form. Ensure Authorized Representative understanding of the REMS training requirements and resources that need to be trained on for HCPs and staff within the office/system.
  • REMS Patient Resources: Including the patient enrollment and continuation forms and the process for uploading to the REMS system

Provide Operational Support/Guidance for REMS enrollment and Strategic Account Management

  • Assist offices in identifying and resolving operational hurdles that may be barriers to REMS implementation in a manner that complies with company policies, processes and standard operating procedures.

Provide Strategic Account Management

  • Participate in business review meetings to evaluate effectiveness of role.
  • Work appropriately with applicable stakeholders to coordinate efforts with shared customers

Job Requirements

Along with a results-oriented mindset, self-assurance and an encouraging manner, the ideal candidate has:

  • Bachelor’s degree required
  • 7+ years experience in commercial/pharmaceutical sales
  • 5+ years in specialty or hospital based sales
  • Strong Account Management experience required
  • Experience navigating health systems
  • REMS process, compliance, or operations experience desirable


  • Customer Focus
  • Collaboration
  • Adaptability
  • Science Mindset
  • Emotional intelligence
  • Business Acumen

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.   The benefits for this position include flexible paid time off (PTO), company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan and Eligibility to earn commissions/bonus based on company and individual performance.

The annual base salary for this position ranges from $95,000 to $100,000.  The base salary range represents the anticipated low and high of the Syneos Health range for this position.  Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies and proficiency for the role.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.


WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing Market Access solutions to clients?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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