Digital Pharmaceutical Sales Professional

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Updated: March 25, 2021
Location: Chicago, IL, United States
Job ID: 130976

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You’re driven, resourceful, and above all else - remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.


This opportunity is with our Deployment Solutions team, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry. Take part in leading the transformation of healthcare by joining the largest provider of outsourced commercial solutions to the healthcare industry.

The Digital Pharmaceutical Sales Professional [DSP] implements the clients marketing plan by delivering proficient sales presentations to a defined list of current and prospective customers.  In the assigned territory, the DSP will utilize all marketing and selling materials designed for a respective audience. Customers include but are not limited to physicians, healthcare providers and healthcare clinic personnel.  The DSP will plan and organize activities to insure regular and consistent coverage of the territory according to a plan of action.  Increased business activity for the client will result from the DSP’s efforts.  Administration of territory information and compliance to reporting and regulatory requirements is imperative.  Participation in training and development programs is required.

Key Job Responsibilities: (Duties may include, but not limited to all or some of the following):

  • Implements and executes in a compliant manner marketing and sales direction to achieve territory promotional objectives
  • Establishes and maintains professional relationships with targeted physician groups.
  • Achieve contract performance goals and objectives for geographical assignment as established in the client agreement.
  • Demonstrate comprehensive knowledge of promoted products.
  • Communicates effectively with peers, outside sales representatives and management.
  • Effectively collaborates with Client’s outside field force as directed
  • Execute comprehensive and accurate sales presentations using all marketing and selling resources.
  • Contact and deliver proficient sales presentations to a defined list of current and prospective customers.
  • Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of territory utilizing an effective pre-/post-call process.
  • Presents a professional sales image in all business matters.
  • Display exemplary phone etiquette following approved call talking points/guide.
  • Works collaboratively with client staff and vendor partners across service lines.
  • Focus and provide exemplary customer service.
  • Respond to customer inquiries and handle/resolve customer complaints.
  • Answers incoming calls and perform outgoing calls in a professional manner following client guidelines and business rules
  • Manages calls in a personal, systematic, and organized manner
  • Identify and escalate priority issues to assigned manager
  • Work with internal client regulatory and medical affairs and Engagement Center Manager to efficiently and effectively resolve customer needs.
  • Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations.
  • Participate in all training and development programs.
  • Maintain required project documentation.
  • Completes all necessary compliance training and administrative tasks in a timely manner.
  • Manages and maintains expense and promotional budgets for the territory within guidelines
  • Understands and utilizes Telephony system and records appropriate information in the CRM database in accordance with customer business rules and training.
  • Perform other duties as assigned.

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
  • BA/BS Degree required

Required Skills

  • 2+ years of B2B and/or Pharmaceutical Sales Experience; Understanding of Insomnia market dynamics and perceptions a plus
  • History of documented and consistent track record of success in exceeding results in prior roles
  • Strong sales, listening and phone based communication skills.
  • Expert selling skills including customer engagement & relationship building success.
  • Ability to learn quickly and apply disease state and product knowledge to promote products in a highly compliant manner.
  • Excellent attention to detail and proficiency in multi-tasking.
  • Consistently demonstrates initiative, self-motivated with strong performance orientation.
  • Effectively work independently and as a team member
  • Possess strong business acumen skills.
  • Demonstrated capability in prioritizing workload depending on program needs.
  • Strong Technical/Computer expertise including proficiency in Microsoft Word, Excel, and PowerPoint and able to leverage digital technology and resources.
  • Must live in optimal geography of Newtown, PA Engagement Center location
  • Ability to travel as required for training, POA meetings, etc.

Preferred Skills

  • Call Center (Engagement Center) Experience
  • Proven ability to work with all regulatory legal, and compliance parameters.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)

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