Freelance Account Supervisor

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Updated: June 14, 2021
Location: Westerville, OH, United States
Job ID: 130790


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Overview

You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Account Supervisor role with Navicor.

The Account Supervisor contributes to the development of brand strategy and account management. Independently manages direct reports and agency team throughout project development and implementation.


For more than 16 years, Navicor has been a full-service, oncology-focused communications and advertising agency that has built its reputation by transforming products into brands and patients into survivors. At Navicor, cancer is more than a therapeutic category—it’s personal.

Responsibilities

  • Financial monitoring and budget compliance
  • Client relationships (marketing/product managers)
  • Brand champion in collaboration with creative team leader
  • Supporting strategic and tactical planning, scope execution, and inVentiv cross-servicing opportunities
  • Agency personnel management and development.
  • Manages client budgets (timely estimate submissions and compliance; prompt revision if required); manages client demands vs. agreed budget.
  • Assists in financial control of account, both utilization and profitability; partners with account biller to facilitate accurate monthly invoicing, follows up on accounts receivables; helps prepare regular reporting/reconciliations.
  • Partners with creative services manager and creative team leader to manage and lead the team in all aspects of project development; ensures delivery of breakthrough ideas/work consistent with brand positioning and GSW-W standards (i.e., excellent creative, on target strategically, on time, and on budget).
  • Helps facilitate a strong, cohesive team that is focused on priorities, knowledgeable about client(s)’ products and services; identifies and assists in resolving conflict; celebrates brand/team success.
  • Manages team communication (specific to project management).
  • Daily client contact and follow-up; identifies and understands client’s challenges as well as tactical needs; properly interprets client feedback; keeps management apprised of critical client concerns and opportunities.
  • Represents and defends the agency’s point of view; handles objections/appropriately pushes back; challenges strategies and directions not aligned with the brand positioning.
  • Helps new client managers acclimate to advertising and branding principles and the implementation processes; ensures timely tactical rollout per scope agreement.
  • Understands agency strategic tools (brand arc, creative cube, etc); participates in internal brand strategy discussions; helps develop scope/tactical plans, facilitating inVentiv cross-selling opportunities.
  • Provides daily management direction to direct reports (executives and coordinators), including performance reviews, development plans, and MBO plans; distributes the workload thoughtfully; allows people to take ownership for their work.
  • Attends all appropriate client meetings, market research, conventions, and provides follow-up documentation of key learning.
  • Assists in analyzing and summarizing product/market performance, market research data, literature, and competitive promotion for the client and agency team.
  • Stays current with industry news and competitive environment to continually expand knowledge.
  • Financial monitoring and budget compliance
  • Client relationships (marketing/product managers)
  • Brand champion in collaboration with creative team leader
  • Supporting strategic and tactical planning, scope execution, and inVentiv cross-servicing opportunities
  • Agency personnel management and development.
  • Manages client budgets (timely estimate submissions and compliance; prompt revision if required); manages client demands vs. agreed budget.
  • Assists in financial control of account, both utilization and profitability; partners with account biller to facilitate accurate monthly invoicing, follows up on accounts receivables; helps prepare regular reporting/reconciliations.
  • Partners with creative services manager and creative team leader to manage and lead the team in all aspects of project development; ensures delivery of breakthrough ideas/work consistent with brand positioning and GSW-W standards (i.e., excellent creative, on target strategically, on time, and on budget).
  • Helps facilitate a strong, cohesive team that is focused on priorities, knowledgeable about client(s)’ products and services; identifies and assists in resolving conflict; celebrates brand/team success.
  • Manages team communication (specific to project management).
  • Daily client contact and follow-up; identifies and understands client’s challenges as well as tactical needs; properly interprets client feedback; keeps management apprised of critical client concerns and opportunities.
  • Represents and defends the agency’s point of view; handles objections/appropriately pushes back; challenges strategies and directions not aligned with the brand positioning.
  • Helps new client managers acclimate to advertising and branding principles and the implementation processes; ensures timely tactical rollout per scope agreement.
  • Understands agency strategic tools (brand arc, creative cube, etc); participates in internal brand strategy discussions; helps develop scope/tactical plans, facilitating inVentiv cross-selling opportunities.
  • Provides daily management direction to direct reports (executives and coordinators), including performance reviews, development plans, and MBO plans; distributes the workload thoughtfully; allows people to take ownership for their work.
  • Attends all appropriate client meetings, market research, conventions, and provides follow-up documentation of key learning.
  • Assists in analyzing and summarizing product/market performance, market research data, literature, and competitive promotion for the client and agency team.
  • Stays current with industry news and competitive environment to continually expand knowledge.

Job Requirements

  • A bachelor’s degree in related field
  • 5 years of medical marketing or pharmaceutical agency experience required
  • Prior experience working on a global oncology brand is preferred
  • Attention to detail; strong organizational skills; good follow through
  • Strong communication and presentation skills (written and verbal)
  • Provides constructive feedback in a professional manner to any department to create even better work while keeping people motivated
  • Team player who partners with all departments to ensure the team functions at a high level
  • Knowledge and application of new technologies and innovations affecting the health marketplace    
  • Self-starter and time manager
  • Excels in high pace innovative environments
  • Comfortable creating presentations and presenting in front of clients
  • Strong planning and project management capabilities

Within the walls of Navicor you will find an environment of collaboration. Our culture breaks down barriers and avoids departmental silos. We believe that creative, account, digital, strategy, and support are not so much departments as they are part of the “essential collective” that have cemented our philosophy that everyone is an idea person. This is an expectation for every associate and our invitation to every client. Navicor is not siloed according to our talents; we are united by our passion.

Navicor is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today’s fast-changing and complex environment, success lies in making connections: between science, emotion, and technology; between data, design and human insight. We’re able to make those connections because our medical communications, digital, advertising, public relations, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.

Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 


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