Executive Director, Commercial Operations Efficiency

Updated: May 21, 2021
Location: Raleigh, NC, United States
Job ID: 129584

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You’re driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.



The Executive Director Commercial Operations Efficiency will be working with the Commercial business leaders in each of the businesses, as well as consultants for those businesses.  The Operations business leaders will be responsible for driving the efficiencies in their businesses.  This role will collaborate with the operations business leaders to remove any obstacles, work with shared services, dealing with quality and delivery issues and engaging with other key stakeholders.


  • Works across the Division to identify opportunities for efficiency through automation, process improvement and lower cost delivery
  • Works with business leaders to develop detailed action plans and business cases to address efficiency opportunities in line with the strategic plans established by top leadership.
  • Oversees daily execution of action plans by businesses, working directly with business leads, consultants and other team members to ensure financial and operational objectives are achieved
  • Coordinates with shared services (BT, TA, CRES, Legal, etc) to ensure delivery of necessary services for such initiatives
  • Reporting on progress to CLT and Corporate COE
  • Delivers significant savings targets to Commercial which have a significant long-term impact on the division. ( $10 million in 2021)

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:


  • BA/BS or equivalent experience
  • 15+ years of experience in the biotech/pharmaceutical industry
  • 10+ years of experience in business process
  • Commercial operations experience a plus


  • Strong interpersonal skills with the ability to interact with all levels of management in a variety of functional areas within the Commercial businesses.
  • Ability to multitask, work under deadlines, manage expectations and execute timely deliverables
  • Excellent oral and written communication skills
  • Excellent internal stakeholder management skills
  • Sharp presentation skills
  • Strong attention to detail
  • Full Knowledge of all Syneos service functions with ability to anticipate needs, make recommendations and respond to ad hoc requests quickly and appropriately
  • The drive for self-development, the ability to collaborate, and an action-oriented work ethic

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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