Account Director

Overview

Within the role of Account Director, you will be expected to lead accounts; driving high levels of satisfaction and seeking out new business opportunities as the main senior point of contact. Your focus will be on ensuring the smooth running of client services teams and accountability for meeting the business objectives of the clients, both strategically and financially. You will be seen as a key ambassador for the company and its values.

Responsibilities

• Manage/delegate tactical and administrative processes
• Continue to foster client relationships to secure agency business and ensure client satisfaction
• Take the lead on strategic, creative and digital planning; oversee team on deliverables
• Know the client’s business as well as they do
• Take a proactive approach to seeking new opportunities with allocated clients
• Be an ambassador for the company and its values

Product/Task Leadership and Accountability

• Assume responsibility for the team’s delivery of quality projects that meet or exceed client expectations
• Be seen by your clients as the ‘go to’ person for strategic planning
• Continue to identify projects for organic growth opportunities and look to turn these into actual opportunities

Business Management

• Supervise client-related financial and business operations for the team
• Ensure financial management and budget compliance, anticipate and report on issues
• Apply sound business insight and judgment in the best interests of the agency and our clients
• Lead and help (with the support of the team) to develop strategic and operational recommendations for pitches.

Team Orientation/ Collaboration

• Set the example for professionalism and work ethic for the account team
• Assume leadership as the day-to-day champion of the brand, internally and externally.
• Build a safe environment for innovation and risk taking
• Support senior staff and build cohesive junior team with solid mentorship and management
• Manage direct reports effectively by providing constructive and actionable feedback

Job Requirements

• Degree educated - life sciences background advantageous
• Fluency in both English and French is essential
• Extensive healthcare advertising and/or Med Comms experience gained from an agency environment 
• Ability to coordinate multiregional client teams – globally and locally (France)
• Strong people management skills
• Excellent verbal, listening and communication skills
• Experience in pitching
• Experience working on digital projects 
• Confident when delivering presentations 
• Proactive, resilient and solution focused with the ability to anticipate client requirements