Technology Trainer - Pharmaceutical

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Updated: January 29, 2021
Location: Nationwide
Job ID: 129306


You’re driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.


The Technology Trainer will deliver training including Veeva CRM, Business Analytics, and Concur Expense Management.  Drives key elements of internal and client engagements regarding training delivery for current and new clients including development and updates of  leader guides, design of Training materials, exercises, and delivery of end-user training.  Develops and Updates content for the delivery in virtual and face to face formats across field teams including Sales Representatives, Customer Services Representatives, Medical Science Liaison’s and Field Management.  Candidates should have proven delivery experience with all phases of the training design and delivery for the healthcare industry, specifically in sales force automation deployment experience for pharmaceutical sales or other field based technology systems.

Job responsibilites will include: Lead formal client/internal status meetings as well as informal day to day direction with project team throughout the implementation process including project initiation, requirements, development, testing, training, delivery, and transition to ongoing operations. Candidates should have proven delivery experience with all phases of the systems development/implementation life cycle for the healthcare industry, specifically in sales force management systems or other field based technology systems. 

  • Delivery of Technology Training for client Backfill classes via Virtual or Face to Face methods
  • Design and Prepare educational aids and materials to include Quick Reference Guides, iPad Training materials, and Leader Guides using Microsoft Office software.
  • Design and develop e-learning modules for additional training support using Articulate, and Storyline.
  • Facilitate training manager with resource scheduling for larger training launches.
  • Facilitate critical meetings for project kick-off and weekly status reports
  • Strong client management and communication skills
  • Supervise application build, test, and deployment activities
  • Planning and executing of data management activities (e.g., data loads, interfaces, and testing)
  • Partner with internal stakeholder and liaise with SMEs regarding instructional design
  • Conduct organization wide needs assessment and identify skills or knowledge gaps that need to be addressed.
  • Maintain updated curriculum database and training records.
  • Provide train-the-trainer sessions for internal SMEs and additional trainer resources as needed.
  • Must be able to travel at least 25% of time to client meetings and training locations.

This is a REMOTE position and we will consider candidates that reside on the East Coast and willing to travel to the Somerset, NJ office as needed.  This job excludes Colorado applicants.

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:


  • BA/BS or equivalent experience.
  • 3+ years’ experience in technology training/document design
  • 3+ years’ experience in the pharmaceutical industry


  • Field Automation Software Development and Deployment experience 


  • Experience working with e-learning software such as Articulate, Storyline
  • Able to speak confidently within a Pharmaceutical Sales & Marketing operational environment
  • Good communication skills both verbal and written
  • Good group facilitation skills
  • Leadership and training skills
  • Ability to multi-task and achieve multiple objectives simultaneously.
  • Flexibility to adapt to busy working environment with changing priorities and deadlines.
  • Detail oriented / analytical skills
  • Excellent interpersonal skills
  • Strong initiative and a self-starter
  • Planning and organizational skills
  • Knowledge of information systems & logistics as it relates to client needs.
  • Specific knowledge of client business and operations.
  • Pharmaceutical industry knowledge.
  • Customer Service skills.
  • Skill in Microsoft Office programs and Microsoft Project.
  • Excellent Presentation skills.
  • Skill in troubleshooting and problem solving.
  • Ability to translate customer needs into technical requirements.
  • The drive for self-development, the ability to collaborate, and an action-oriented work ethic

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re a part of the big picture. We work hand in hand to guide pre-market development through post-market commercial strategy. Knowledge sharing across advisory groups unlocks the innovation and unique strategies our end-to-end commercialization projects require. Our collaborative mindset means every project is a chance to solve a new challenge, learn from your teammates, become better-rounded, and evolve your career.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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