The primary purpose of the role is to have mastered coordination of the clients account and to begin to provide oversight on their behalf. This will mean working with the team both internally and externally (suppliers) to ensure the timely delivery of projects. As well as, taking primary ownership of your accounts and the management of high quality outputs from the team.
Client Services Management
•Manage/delegate tactical & administrative processes
•Continue to foster client relationships to secure agency business & ensure client satisfaction.
•Take the lead on developing strategic, creative & digital planning with input from team experts
•Understand the client’s business
•Play active part on new pitches and attend F2F pitch presentations when required
•Suggest and generate proposals and estimates for new project ideas and to contribute to new innovations in the agencies offering
Product/Task Leadership & Accountability
•Assume responsibility for team’s delivery of quality work products that meet or exceed client expectations
•Managing junior colleagues and overseeing their activity
•Taking responsibility for project budgets and reviewing budgets for more junior team members
•Maintaining strong working relationships with clients
•Begin to identify opportunities for organic growth projects.
•Supervise client-related financial & business operations for the team
•Take ownership of all core account business/financial deliverables and ensure financial management & budget compliance, Anticipate & report on issues.
•Apply sound business insight & judgment in the best interests of the agency & our clients
•Demonstrate solid understanding of Medical Communications business and help identify organic growth and new business opportunities
•Responsible for accurate input of all hours worked onto timesheets on a daily basis for self and teams
•Set the example for professionalism & work ethic on the account team
•Assume leadership as the day-to-day champion of the brand, internally & externally.
•Support senior staff and build cohesive junior team with solid mentorship and management
•Manage and coach direct reports effectively by providing constructive and actionable feedback
•Pro actively contribute to the culture of the wider team
•Pro actively contribute to Company meetings
•Degree within a scientific discipline (or equivalent)
•Good organizational and administration skills
•Strong communications skills
•Exposure to Global accounts
•Heavily experienced handling publications
•Ability to work in a fast paced environment
•Strong attention to detail and good proof reading skills
•Solution focused – suggestion of ideas and recommendations where appropriate
•Able to lead a team effectively
•Able to demonstrate influencing skills and abilities
•Good financial & commercial acumen
•Knowledge of pharma regulations (ABPI)
•Ability to use Powerpoint, Microsoft Word and Microsoft Excel
•Exposure to global accounts
•Have experience working within the healthcare industry/Medical Communications