Inside Sales Specialist

Updated: July 15, 2020
Location: Newtown, PA, United States
Job ID: 126229


You’re driven, resourceful, and above all else - remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.


The Inside Sales Specialist candidate is a results-driven individual with the ability to “close the deal” on the first call.  Specialists will execute the client’s various marketing and commercial offer campaigns, with a sense of urgency, against defined target lists of prospective customers through phone and web engagements to achieve business goals/objectives. Successful candidates for this role should demonstrate strong cold-calling/direct selling skills and a hunger to pursue and acquire new customers and build a book of business. Specialists will need to develop a strategic plan of action for each campaign to drive results and achieve sales goals.

Since this is a buy and bill market, specialists will need to have the ability to navigate complex accounts to gain access to key stakeholders and decision makers, which may include, but are not limited to, healthcare providers and administrators (i.e. office managers, pharmacy buyers/directors, procurement, etc). Specialists will demonstrate the learning agility to quickly adjust and deliver appropriate marketing and commercial offer campaigns, messages and promotional materials to each respective audience.

Administration of territory information and compliance to reporting and regulatory requirements is imperative.  Participation in training and development programs is required. More specifically:

  • Achieve a minimum of 100% of business goals/objectives
  • Provide an exemplary customer experience via phone and web engagements
  • Develop a plan of action to execute each marketing campaign and associated target list, independently or with assistance from KAM/EC Manager
  • Demonstrate a comprehensive knowledge of the industry/market, all promoted products and commercial offers, and the account landscape
  • Navigate complex accounts to identify and gain access to key stakeholders and decision makers
  • Articulate key marketing and commercial offer campaign messages via phone and web engagements to prospective customers and close the deal
  • Forge quality, on-going relationships with your newly acquired customers to build a book of business
  • Collaborate with client field sales team to receive and share learnings and market intelligence
  • Collaborate with Engagement Center Manager, when needed, to efficiently and effectively resolve customer needs
  • Collaborate with client staff and vendor partners across service lines
  • Direct customers to the Medical Information Department for any off-label questions
  • Report and Adverse Events (AEs) in compliance with client policies
  • Demonstrate accountability and effective time management in the maintenance and execution of all company policies, reports and procedures in a timely manner
  • Drive results in compliance with policies and regulations
  • Understand and utilize inContact Telephony system and records appropriate information in accordance with customer business rules and training

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:


  • BA/BS Degree required

Job Qualifications:
Required Skills

  • 1+ years of sales experience in B2B
  • Consistent and proven track record of exceeding goals
  • Results-driven, with strong direct selling and closing skills
  • Resilient, with strong follow-up skills
  • Takes initiative, with strong performance orientation – “You’re hungry”
  • Expert selling skills including customer engagement, influence and persuasion, and relationship building
  • Ability to verbally communicate with high impact
  • Deliver product and commercial offers messaging in a compliant manner to drive new customer conversions
  • Excellent attention to detail, strong organizational skills, and the ability to prioritize workload
  • Ability to work independently and as a team member
  • Ability to be coached and apply feedback
  • Ability to multi-task between numerous websites and applications
  • Ability to travel as required for training, client sales training meetings (NSM/POA), etc.
  • Ability to flex operating hours to assigned region (East/West/Central)
  • Strong technical/computer expertise including proficiency in Microsoft Word, Excel, and PowerPoint
  • Must type 40 wpm or better
  • Flexible with work hours -  till 7:30pm

Preferred Skills

  • Vaccine and Buy/Bill experience
  • Engagement Center experience
  • Proven ability to work with all regulatory legal, and compliance parameters.

High-Impact Communication, Influence & Persuasion, Business Acumen, Relationship Management, Learning Agility, and Trust/Credibility,

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)



Click here to enable personalized experience


Inside Syneos Health

Tell Us About Your Candidate Experience! Get In Touch