Remote Inside Sales Nurse Specialist

Updated: March 4, 2020
Location: Memphis, TN, United States
Job ID: 8661

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You’re a nurse, an advocate and an educator—and you excel at every one of them.

There’s one thing you do that’s exceptional: your capacity to bond with people, displaying empathy, and quickly becoming their trusted advisor. We’re looking for the kind of people who leave a piece of themselves with everyone they speak to!  Here at Syneos Health, we appreciate people who can be a resource for our clients and patients.

Under moderate supervision the inside sales nurse is responsible for providing inbound and outbound customer (HCP) support in a pharmaceutical environment. 


Job Responsibilities include but are not limited to:

  • Implements and executes in a compliant manner marketing and sales direction to achieve promotional objectives
  • Establishes and maintains professional relationships with pharmacies and physician groups
  • Answers incoming calls in professional manner following client guidelines and Business Rules.
  • Perform outgoing calls in professional manner following client guidelines and Business Rules.
  • Work with internal client regulatory and TeleSolutions Manager to efficiently and effectively resolve customer needs.
  • Display exemplary phone etiquette following approved call scripts.
  • Focus and provide exemplary customer service.
  • Works collaboratively with Syneos staff across service lines.
  • Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations.
  • Understands and utilizes the InContact Telephony System and records appropriate information in the database in accordance with customer Business Rules and training.
  • Keeps abreast of the regulation, requirement and changes to factors that affect the processing of any HCP request or inquiry


Job Requirements

Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:

  • Active Registered Nurse (RN) or BSN
  • 1+ years of clinical experience.
  • 2+ years experience in the customer service field/ or a combination of education and experience (telephonic case manager, wellness consultant, telephonic triage specialist, Pharmacist, etc)
  • Minimum of 1 year of sales in  pharmaceutical or device experience or equivalency highly preferred but not required
  • Excellent verbal and written communication skills.
  • Excellent listening skills.
  • Strong Organizational Skills.
  • Ability to multitask, take direction, maintain prioritization, and analyze information.
  • Must have clinical knowledge.
  • Proficiency in MS Word, Power-point & Excel.
  • Must type 35 wpm or better.
  • Knowledge of internal computer/operating systems

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, each day brings an opportunity to take ownership of a new challenge. Teaming with some of the most talented clinicians in the industry, you'll improve patient outcomes and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.  By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

WORK HERE MATTERS EVERYWHERE| How will you accelerate patient outcomes?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled)

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