Updated: February 20, 2020
Location: Newtown, PA, United States
Job ID: 7565
You’re driven, resourceful, and above all else - remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.
The Engagement Center Quality Assurance Coordinator performs application audits and assists with call monitoring to ensure adherence to program business rules and Engagement Center policies and procedures. The QA Coordinator is responsible for monitoring and documenting representative call quality in support of the departmental quality goals and initiatives. The QA Coordinator evaluates both verbal and written customer contact by Engagement Center representatives. This team member participates in the design of all quality monitoring formats and quality standards. They will fairly and consistently review the calls of all Engagement Center representatives for accuracy and coaches each representative for success in executing superior service and quality to our customers. The QA Coordinator documents the call quality results and provides feedback and trend data to the Engagement Center Director and Managers as required.
Key Job Responsibilities:
Duties may include, but not limited to all or some of the following:
Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.
Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.
WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Discover what our 24,000 employees already know: Syneos Health is an inspiring place to be. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: