Senior Account Manager, Engagement Center

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Updated: December 20, 2019
Location: Newtown, PA, United States
Job ID: 7176

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Overview

You’re driven, resourceful, and above all else - remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

Responsibilities

This opportunity is with our Deployment Solutions team, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry. Take part in leading the transformation of healthcare by joining the largest provider of outsourced commercial solutions to the healthcare industry. More specifically

The Senior Account Manager, is responsible for supporting the Sr. Director, Engagement Center in ongoing client support, providing consultative support and recommendations to clients to align business requirements with Engagement Center services and system capabilities and account management responsibilities. The Engagement Center Sr. Account Manager supports all aspects of ongoing client operational programs, including but not limited to, discovery, analysis, design, and operational management activities needed to support client ongoing business needs, continuous improvement initiatives and existing client expansion/ evolution projects. 

Key Job Responsibilities
  • Provide standard account management deliverables for assigned accounts, including regular, proactive communication via scheduled meetings, meeting agendas and notes, regular and ad hoc client reports, driving business reviews and invoicing related activities.
  • Interface with key client stakeholders to identify key project outputs and design client specific configuration specifications and business rules
  • Support the Sr. Account Director, Engagement Center in all work activities associated with client operational support, client-expansion projects, and new operational process design and implementation.
  • Act as the PM or PD by compiling the following deliverables:  communication plan, resource plan, risk management plan, scope baseline, work breakdown structure, project schedule, cost management plan, quality management plan for each project assigned.
  • Facilitate the collection of insightful data if data collection is part of an initiated project.
  • Design and implement client required scheduled data import/ extract and reporting requirements.
  • Monitor timelines and budgetary issues for each client project as they are initiated.
  • Build and facilitate successful plans for new client project roll-outs
  • Support project closeout and all activities e.g. Lessons Learned and tasks that need to be performed to close out a project. 
  • Assist in the maintenance of the project-documentation repository

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has: 
Required skills and competencies

  • BA/BS or equivalent experience.
  • Minimum 5 years of experience in a client services/project management role in contact center. 
  • Minimum 2+ or more years of experience in the pharmaceutical or healthcare industry.
  • Account Management experience
  • Exposure to the project-management discipline and related tools/techniques
  • Ability for high level of attention to detail
  • Good communication skills both verbal and written
  • Conflict resolution
  • Planning and organizational skills
  • Knowledge of information systems & logistics as it relates to client needs.
  • Specific knowledge of client business and operations.
  • Broad knowledge of Syneos Health Products & Services.
  • Customer Service skills.
  • Skill in troubleshooting and problem solving. 
  • Ability to translate customer needs into technical requirements.
  • Data analysis

Preferred

  • Formal project management training.

 At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.


Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.



WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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