Account Supervisor

Updated: September 10, 2019
Location: New York, NY, United States
Job ID: 5803

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Overview

Cadent Medical Communications is dedicated to giving medical communications the 100% full-service treatment it deserves. Now a part of Syneos Health™ (Nasdaq:SYNH)—the only fully integrated biopharmaceutical solutions organization—we're poised to know your market and influencers in ways that no other partner could to further drive understanding and uptake in the healthcare space. Now, our customized solutions can do so much more than help clients determine where their educational efforts need to go. By harnessing the power of Syneos Health, we can give them the most effective and relevant ways to get there.

The Account Supervisor serves as the primary point-of-contact for multi-project accounts (external and internal contact lead). The Account Supervisor oversees project and financial management functions for multi-project accounts, and drives organic new business growth within existing accounts.

Responsibilities

(Duties may include, but not limited to all or some of the following)

Client Management

 

  • Determine and lead plan of action for delivering projects with little oversight from senior management
  • Facilitate regular touch points with client to gauge performance and develop relationship
  • Create process for efficiencies and areas of improvement for account and project work
  • Demonstrate understanding of Cadent Medical Communications’ service offerings and client products and therapeutic areas

 

Project Management

 

  • Demonstrate superior organizational skills in the following areas:
    • Project timeline development and carry through
    • Information and task delegation to internal team members
    • Internal process compliance
    • Client teleconference and meeting preparation
    • Ability to manage multiple projects within a given account
    • Demonstrate superior written and oral communication skills with clients and internal team members
    • Demonstrate ability to troubleshoot and make decisions independent from senior management

  • Financial Management
      • Demonstrate superior organizational skills in the following areas:
        • Estimate and statement of work development for new projects
        • Client signed estimate, PO, and invoice tracking
        • Regular and accurate budget reconciliations for all projects
        • Communicating budget-related details to client
      • Demonstrate ability to analyze project utilization reports and identify areas that require scope and budget changes

       

      Business and Product Knowledge

      • Identify areas for organic new business growth within account
      • Demonstrate ability to discuss future project work with existing clients
      • Assist senior management with assigned proposal and new business presentation development
      • Identify areas for improving existing and future service offerings
      • Demonstrate understanding and acumen of the following:
      • Therapeutic area marketplace
      • Product and brand
      • Project initiation and action plan development (internal and external)

 

 

Job Requirements

  • Bachelor’s degree, in related field

    Skills:

    -        Minimum of 4 years relevant experience in medical communication, marketing or advertising, or healthcare field, with experience in project management, timeline development, and client management experience

    -        Strong client management skills

    -        Excellent written and verbal communications

    -        Strong understanding of medical communications, the pharmaceutical and healthcare industries, and the science behind pharmaceutical products

    -        Proficiency in Microsoft Office applications

     

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