Senior Clinical Training Manager

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Updated: August 15, 2019
Location: Somerset, NJ, United States
Job ID: 5295

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Overview

You provide the vision and inspire success.There’s one thing you do that’s exceptional: train. The Senior Clinical Training Manager will deliver industry leading training and develop strategies to increase learning effectiveness within the scope of services of Syneos Health and client teams. Reporting into the VP, Clinical Field Excellence, this position requires high-initiative; as this individual will create, define and drive learning strategy, to lead the approach for training and deliver expected outcomes. This individual will design specific training programs and provide oversight of content development, learning effectiveness and demonstrate process efficiency while interacting and training high level clinical professionals, internal stakeholders and client groups. This role is a critical part of a talented team and will promote best-in-class performance of people and drive an enterprise culture of continuous learning

Responsibilities

The Senior Clinical Training Manager will create, define and drive learning strategy, to lead the approach for training and deliver expected outcomes. This individual will design specific training programs and provide oversight of content development, learning effectiveness and demonstrate process efficiency while interacting and training high level clinical professionals, internal stakeholders and client groups.

Duties may include:

  • Responsible for all required training materials and/or home study materials necessary for initial new hire training, annual training and follow-up training classes for multiple franchises with excellent facilitation and platform skills through various mediums including live classroom training, virtual sessions, meetings, teleconferences, and workshops
  • Utilize a learning environment enriched with adult learning principles to enable optimal learning retention and application
  • Development of materials may include PowerPoint Presentations, manuals, job-aids, online tutorials and maintaining specific curricula to reflect trends in the clinical arena, home educational visits and healthcare
  • Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps
  • Design learning content from scratch using ADDIE Methodology
  • Complete comprehensive and timely updates to course materials, acting as a Subject Matter Expert, to reflect not only changes in the healthcare and clinical environments, but to ensure compliance with all legal, regulatory and business conduct standards
  • Provide actionable evaluations and feedback to trainees, their superior, and any additional appropriate clients and stakeholders in a comprehensive and timely manner
  • Partner with internal stakeholders and leadership to develop comprehensive on-boarding and advanced learning curricula through the use of technology and materials to meet all stakeholder needs; including but not limited to – new product launch materials, new hire materials, leader guides, and train the trainer materials
  • Define measures to assess, monitor, and report on the effectiveness and impact of training interventions as well as opportunities for improvement and refinement based on those metrics
  • Identify the business processes and actions where a team needs to excel in order to achieve its strategic goal
  • Interface with field clinical management, leadership and all internal support teams to drive client results and satisfaction
  • Maintains a current Training Plan and Matrix to ensure all goals and objectives are implemented
  • Coordinate Syneos Health home-study materials and schedule access and documentation of training completion through Learning Management System
  • Have a comprehensive understanding of the latest clinical information to optimize the delivery and relevance of training materials and programs

Job Requirements

  • Bachelor of Arts/Bachelor of Science Degree
  • Registered Nurse license preferred 
  • Minimum of 3 years of pharma/biotech training
  • Demonstrated ability applying adult learning principles, ADDIE Model, Kirkpatrick evaluation model, competency models, curriculum and workshop design is required
  • Outstanding content design skills with expert level PowerPoint skills
  • Excellent facilitation, platform, and verbal/written communication skills
  • Ability to work under pressure, to meet short deadlines, and to collaborate with high initiative with cross-functional teams
  • Proven record of assessing and meeting customer needs
  • Strong analytical acumen, strategic mindset, and an ability to move forward with ambiguous information
  • Adept at learning new technical, clinical, medical product, and disease state knowledge
  • Excellent computer/technology skills
  • Ability to work at Syneos Health locations as required
  • Willingness to travel and overnight availability

Additional desired experience includes:
  • Leadership and management, managed care, reimbursement, and various therapeutic area expertise

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.


WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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