EVP, Client Services

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Updated: September 19, 2019
Location: New York, NY, United States
Job ID: 2142


“Do you speak people?”

It’s a language many healthcare companies have forgotten - a simple clear way to communicate great ideas that break through because everyone can understand it. No Jargon. No lingo. No catch phrase of the day. We are GSW and speaking people is at the core of everything we do. We are a healthcare advertising agency that thinks just a bit differently, works just a bit closer and dives just a bit deeper. And because we talk to each other like people, instead of a corporate machine, we come up with great ideas that talk to clients and customers on the most effective level of all – the human level.

Speaking people isn’t easy. But if you can do it, we need to talk.

The EVP, Client Services is responsible for all aspects of accounts from client-agency relationship to profitability, as well as management responsibilities as assigned by his/her manager. Additional responsibilities include agency executive management initiatives and the generation of new business opportunities.



  • Manage profitability and conduct fee negotiations

  • Directs, supports, develops, and mentors key reports

  • Oversee strategic development of agency and account business 

  • Obtains new business from existing and prospective clients

  • Identifies and manage integrated inVentiv services for the client

  • Fulfills all management duties as a senior member of the GSW NY Senior Leadership Team

  • Ensures adherence to Speak People process with both rigor and flexibility

  • Works in conjunction with other functional leads to launch new programs and processes, manage overall agency staffing & cross-team dynamics, and nurture and appropriately enforce the GSW culture, including our Speak People brand

  • Consistently manage client expectations, solicit and act on client feedback


Job Requirements

  • 15+ years of relevant client experience in marketing, advertising or other related - disciplines with a minimum of 5+ years of pharmaceutical or healthcare advertising experience

  • 5 years in a senior management position; experience managing and developing direct reports; proven track record and completed significant work as a VP or equivalent

  • Demonstrates strong character, particularly integrity and honesty

  • Strong communication skills, leadership and interest in developing & mentoring people with growth potential to lead organization

  • Actively leads by example through mentoring, honest and timely feedback and addressing challenges head-on

  • Sees ahead clearly; can anticipate future consequences and industry trends accurately; has broad industry knowledge and perspective; is future oriented; can create competitive and breakthrough strategies and plans

  • Passionate about business and always thinking of ways to improve/grow assigned client/business

  • Able to effectively engage and influence a wide variety of audiences

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