Digital Learning Analyst

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Updated: May 28, 2019
Location: Titusville, NJ, United States
Job ID: 3526

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You’re driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

The Digital Learning Analyst is responsible for managing the life cycle of content (uploading, update, expiring, etc.) in accordance with established data integrity, roster rules, and processes for each of the functional business units.  A primary role of this position will be to administer home study calendars, create and test links, manage curriculums in accordance with Home Study Calendars, make assignments according to business rules, and run reports. The Digital Learning Analyst will need to follow a similar process in support of business meetings (e.g product launches, cycle meetings, POAs).  The incumbent will be responsible for managing assessments and partaking in project work in support of assessment archival and migration.  Additionally, the analyst will need to provide support for our gaming platform by loading, verifying, and launching content and supporting report generation.  Additional responsibilities include managing course codes, descriptions, standards maintenance, audience configuration, curriculum management and reporting. Candidate will be responsible for supporting documentation of all SOP’s. Candidate is responsible for elevating Digital Learning Team capabilities and making recommendations for improvement. 



  • Work with L&D business team, Digital Learning Team and IT partners to accomplish day-to-work.
  • Day-to-day administration/system upload of Janssen’s TA learning assets developed by all Commercial Business Units
  • Manage LMS ticket escalation through IT Service Desk ticketing systems using email, phone or live one-on-one to resolve issues
  • Develop and document processes to create standard operating procedures
  • Perform LMS quality control duties routinely
  • Create and schedule LMS reports as needed
    • Manage advanced analytic report requests from various learning (assessment, LMS, and continuous learning) platforms
    • Provide SCORM assistance, including: SCORM wrapping, SCORM package testing, package uploading into learning platforms. Collaborate with vendors for appropriate troubleshooting.
    • Identify operational trends and recommend opportunities for process and other improvements
    • Receive in-bound technical support calls for field force employees and will follow appropriate process
  • Partner with support services and IT to maintain data integrity and good internal customer service
  • Maintain knowledge base documentation, and ensuring best practices are followed by power users
  • Manage uploads of all assessments and certification requirements
  • Collaborate with stakeholders, ensuring system configurations for product launches
  • Possess strategic confidence to provide feedback and recommendations to appropriate stakeholders
  • Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
  • Ability to drive governance within the framework of Digital Learning
  • Continuously seek to improve the LMS to meet business needs and improve user experience
  • Work independently to identify, troubleshoot, and solve moderate to highly complex user support problems
  • Strategic ability to meet with all key internal stakeholders in team meetings and in a 1:1 setting
  • After initial orientation and time in position, candidate will be asked for recommendations for streamlining and implementing best practices.


Job Requirements

  • Minimum of 5-7 years of experience managing and supporting LMS systems
  • Bachelor’s Degree preferred; additional IT-related technical certifications also preferred
  • Results oriented, proactive work ethic and ability to self-direct with strong attention to detail
  • Comfort with ambiguity and ability to adapt to change while meeting deliverables and all timelines are required and essential to success
  • Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
  • Strong project management skills
  • Strong written and verbal communication skills with the ability to communicate technical information to a non-technical audience.
  • Demonstrate knowledge of industry with a functional understanding of training development, eLearning development and instructional design
  • Ability to understand the big picture and connect the dots across various functions and business units 
  • Functional understanding rational data base languages, web browsers and system plug and play applications
  • Expert level working knowledge of Microsoft 365, with advanced Excel skills required
  • Intermediate to Expert level knowledge and experience with the following: Portal Applications - i.e. LMS, Gaming platforms, Salesforce, SharePoint, and ability to learn proprietary Learning Portal system 


Make your work matter everywhere. Be a driving force in a rapidly evolving healthcare industry.

 Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled)


 Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Created through the merger of two industry leading companies - INC Research and inVentiv Health - we bring together more than 24,000 clinical and commercial minds to create better, smarter, faster ways to get biopharmaceutical therapies to patients. Teaming with some of the most talented professionals in the industry, you'll gain exposure and work in a dynamic environment where you'll be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. Grow your career with a global company committed to shortening the distance from lab to life.


Here, there’s no shortage of challenging work, learning and opportunities. Because we offer many services to varied clients, our knowledgeable professionals gain experience across a large section of the industry. Our client roster consists of more than 550 organizations including all 50 of the largest global biopharmaceutical companies.




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