Director Global Recruiting Operations, Commercial

This job posting is no longer active

Updated: March 19, 2019
Location: Somerset, NJ, United States
Job ID: 2597

Apply Now


You’re driven, resourceful, and above all else - remarkably smart.


You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.


Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Created through the merger of two industry leading companies - INC Research and inVentiv Health - we bring together more than 23,000 clinical and commercial minds to create better, smarter, faster ways to get biopharmaceutical therapies to patients. Teaming with some of the most talented professionals in the industry, you'll gain exposure and work in a dynamic environment where you'll be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. Grow your career with a global company committed to shortening the distance from lab to life.


This opportunity is with our Selling Solutions team, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry. Take part in leading the transformation of healthcare by joining the largest provider of outsourced commercial solutions to the healthcare industry. 

The Global Director, Recruiting Operations for the Commercial Division will be responsible for  the design, strategy, building, and execution of the programmatic and analytical pieces of the  recruitment function within Syneos Health Commercial division. This will include analytics and  reporting, process design, tools, and platforms including the PeopleFluent ATS and CRM tools  and system reporting. The role has a global scope to support recruitment leaders and  operations and drive business in several regions while ensuring a centralized but regionalized  recruiting operations support model. Ensure clear inventory and vision for use of recruitment tools and platform strategy as well as excellence in execution of recruitment solutions with clients. Future programs may include diversity and inclusion, recruiting branding, and training initiatives. The recruiting directors and business leadership will be the main clients. In addition, this role will also work collaboratively with the Recruiting Teams, HR Team, Legal Team, Finance Team, and National Project Team along with hiring manager stakeholders in support of Global Commercial business units.

Strategy & Client Account Management:

Develop a strategic project roadmap for recruiting projects based on a deep understanding of the current state of affairs and the medium and long term vision for Recruiting and Syneos Health Commercial as a whole Serve as a key strategic advisor to VP Global Recruiting as a member of the Recruiting Leadership Team Advise internal and external clients on recruitment strategies to include timelines and selection process design



Design and build reporting dashboards for consumption by executive leadership and our recruiting directors, globally as well as client and partners across the people, finance, strategy, and legal teams



Evaluate our technical tools and capabilities and drive adoption of new technologies and ways of working, including vendor selection and implementation


Recruitment Channels & Resources:

Develop plan to solve our channels gaps (especially Referrals and Outbound Sourcing) and recruit, hire, develop the people needed to execute on those initiatives


Candidate Experience & Assessment Centers:

Lead a team of recruiting operations professionals which include Assessment center design, management, and execution


Process Development:

Play a key role in developing, documenting, and communicating best practice process related to systems, technology, and recruitment tools

Job Requirements

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:  

  • 10+ years of talent acquisition, staffing, or recruitment experience
  • 3+ years of recruiting leadership experience
  • Global recruitment experience building and centralizing recruitment operations
  • Experience in Staffing Agency, RPO or related Staffing Industry role highly preferred
  • Strong analytical, reporting, and project management skill set with a significant ability to lead a team of recruitment operations team members in Analytics and Reporting, Candidate Experience and Assessment Centers, Account Management and Process as well as Systems and Technology
  • Ability to hire, develop and motivate, and provide vision
  • Strategic thinker with analytical skills and experience partnering with senior leadership and clients on recruiting strategy and hiring initiatives
  • Self-directed, detail-oriented problem solver with demonstrated experience in developing and improving processes
  • Organized, efficient, and able to prioritize effectively
  • Enjoy working with people and love recruiting!

Competencies Required:


Priority Setting


Business Acumen

Customer Focus

Decision Making

Organizational Agility


Integrity & Trust


Full Syneos Health Selling Solutions benefits which include: 


    • Generous paid time off and company paid holidays
    • Domestic Partner Coverage for: medical, dental, vision, and voluntary life insurance
    • Medical – Cigna; Dental – Delta Dental; Vision - EyeMed
    • Company Match 401K - $0.50 per dollar up to 9% of salary
    • Eligible to participate in Employee Stock Purchase Plan
    • Flexible Spending Accounts: Health Care and Dependent Care
    • Company-paid Basic Term Life Insurance at 2x base salary
    • Optional Supplemental Term Life Insurance (100% employee paid): for employee, spouse/domestic partner, and children.
    • Company-paid Short and Long Term Disability
    • Optional Supplemental Short and Long Term Disability (100% employee paid): employee only
    • Employee Assistance Program
    • Tuition reimbursement

    • Dedicated training and support


Make your work matter everywhere. Be a driving force in a rapidly evolving healthcare industry. 


Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)


Click here to enable personalized experience

Tell Us About Your Candidate Experience! Get In Touch