Updated: January 2, 2019
Location: Somerset, NJ, United States
Job ID: 2127
You’re driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.
Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Created through the merger of two industry leading companies - INC Research and inVentiv Health - we bring together more than 23,000 clinical and commercial minds to create better, smarter, faster ways to get biopharmaceutical therapies to patients. Teaming with some of the most talented professionals in the industry, you'll gain exposure and work in a dynamic environment where you'll be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. Grow your career with a global company committed to shortening the distance from lab to life.
The primary role of the Associate Director, Commercial Operations and Support Services is to not only manage all internal pharmaceutical client work-streams but strategically work with all Operational and Field Service teams to implement best practices and standards across the organization. This person will also act as lead on all current and evolving client work-streams. The scope and scale of the role will adapt to meet the expanding needs of the pharmaceutical client partnership.
The primary purpose of the role is to lead and ensure the timely implementation and effective operations of existing and new pharmaceutical commercial solutions contracted to support the client’s pharmaceutical commercial sales and capabilities efforts. The continued output is to deliver scalable and sustainable operational models and solutions that will serve as a blueprint for future customer needs. This is accomplished through partnerships with multiple business partners and stakeholders throughout both Syneos Health and the client. Operational components include, but not limited to: Field Operations, Project Management, Commercial Capabilities, Ways of Working, Communications, Change Management, Compliance, Samples, Promotional Materials, HR, Finance/Contracting, Technology Training, Systems/Tools and Quality Assurance. These business partnerships require leadership in decision making, influencing skills, and managing complexity. This role requires heavy interaction with the client and will require significant interaction with the all leadership teams from brand, sales and ops within the client and Syneos Health. The Commercial Operations lead is responsible to ensure that the implementation and operational processes that are created and developed for all of the client projects / solutions, meet criteria to ensure risk management, financial return and organizational sustainability for both Syneos Health, and the client. The Commercial Operations lead will be one of the main points of contact for the Executive Director of Operations and Strategy across all client projects and work-streams. The Commercial Operations lead will also partner significantly with the Sales Operations lead to ensure flawless execution of the business, both internally and in the field.
This role is multi-faceted and one that is client facing, field facing and the business lead from home office work stream leads. Working with all stakeholders for the decision process and solution implementation is critical to success and the results will have a direct effect on the pharmaceutical field sales force. The Sales Operations Lead will have a dedicated team of approximately 10 people from departments such as Data, CRM, Business Intelligence and IC to partner with on a daily basis. This individual will have regular phone communication and in-person interaction with the clients and the Executive Director of Operations & Strategy.
(Duties may include, but not limited to all or some of the following)
Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
Full Syneos Health Selling Solutions benefits which include:
Make your work matter everywhere. Be a driving force in a rapidly evolving healthcare industry.
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Vets/Disabled)