VP, Account Services

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Updated: August 13, 2019
Location: Irving, TX, United States
Job ID: uUjwqaKDEI9D

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Cadent Medical Communications is in search of a highly motivated, strategic and collaborative account lead to join our growing account services team in New York City. The Vice President, Account Supervisor is responsible for management and financial oversight of multiple client service teams, and will assist in driving both new and organic business, as well as mange and oversee junior staff. The VP, Account Supervisor is expected to drive partnership with our clients, provide strategic input, and collaborate with internal team members to ensure flawless execution of deliverables and continuous business growth. In addition, The VP participates in management team activities and works with other department managers to facilitate inter-and intra-department communication, conflict resolution, and general operating procedures.

Description of Duties

• Ensure and promote client management across all accounts
o Lead and assist in managing client contact
o Proactively communicate and reach out to clients to assess relationships, and if necessary, improve them
o Hold internal team accountable to highest level of client service and management
o Assist in development of client management skills of junior staff
• Understand and oversee execution of client strategy
o Lead the development of medical communication plans and scopes of work, including traditional and innovative tactics
o Ensure activities align to brand strategies
o Provide valuable feedback and review of client deliverables
o Oversee execution of scopes with collaboration from team members
• Proactive financial management
o Oversee client service team responsibilities for revenue, expenses, and efficiencies within each team
o Oversee forecasting and overall financial health of the business
o Resolve financial situations with the support of the internal team
• Business Growth
o Identify and convert organic growth opportunities across accounts
o Assist in/lead on new business growth opportunities, both in medical communications and across Syneos Health
o Assist in company innovation, growth and development initiatives externally and internally
• People management and mentoring
o Active management of assigned direct reports, including hiring, training, mentoring, and conducting performance evaluations
o Ensure appropriate resource allocation and utilization

Minimum Requirements

- A bachelor's or master's degree in a related field (communications, business, biology) recommended
- 7+ years' experience within a healthcare/medical communications company or related organizational experience
- Extensive knowledge and proven understanding of medical communications industry, including pharmaceutical marketing and scientific/medical concepts
- Demonstrated experience and success working in a collaborative, team environment with direct management or mentoring experience of more junior team members
- Proven ability to define, grow and establish new business opportunities
- Proven organizational skills, including the ability to prioritize and multi-task
- Strong verbal, written, client and account management skills
- Highly motivated and proactive with a self-starter attitude
- Demonstrated experience working in a fast-paced, client service environment
- Demonstrated proficiency with Microsoft Office (Excel, PPT, Word, Outlook, Adobe)

EEO Statement

Syneos Health, Inc. is an Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information or any other protected status. If you require accommodation due to a disability in order to complete the application process, please contact our EEO Administrator at 781-425-4600 or by email at [email protected]




Texas [TX]

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