Head of Client Delivery

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Updated: April 24, 2026
Location: München, Bavaria, Germany
Job ID: 15102

 

 

 

Description

The Client Delivery Director leads the delivery function across the agency and is responsible for the operational excellence. This role plays a critical part in aligning workflow standards with client and agency goals, improving efficiency and removing barriers to delivery and team performance. This role requires strategic thinking, operational leadership, and a deep understanding of how to scale delivery excellence across functions.
 
Responsibilities

Workstream Leadership
  • Oversee planning and execution of high-complexity, multi-stream programs
  • Define and align delivery strategies across Syneos businesses and regions
  • Anticipate operational risks and lead proactive mitigation planning
  • Lead delivery approach in strategic internal and client meetings.
Resourcing & Budget Planning
  • Lead long-term resourcing plans and evolution of sourcing.
  • Ensure optimal team utilisation and manage capacity with department leads
  • Lead financial oversight for key clients in partnership with Finance and Account leads.
  • Champion accountability in the delivery function, ensuring projects align with margin expectations and client scope.
Leadership & Collaboration
  • Develop and mentor client delivery talent
  • Cultivate a high-performing collaborative team culture 
  • Serve as strategic partner to cross-functional and client leads
  • Champion retrospective culture and shared learning across teams
Operational Excellence
  • Shape and evolve delivery standards, frameworks, and practices.
  • Drive continuous evolution of tools, SOPs and governance structures and lead implementation
  • Solve cross-team barriers and unlock delivery performance.
Process & Documentation
  • Own process evolution, documentation standards, and compliance
  • Own the agency’s project health and documentation standards
 
Requirements
  • Master’s degree or similar degree in relevant area
  • Experience in senior delivery/project leadership roles in an agency environment
  • Proven track record managing large-scale engagements with high delivery complexity.
  • Strong operational and financial leadership capabilities
  • Demonstrated success in mentoring and growing teams
  • Deep expertise in delivery platforms (e.g., WRIKE), project reporting tools, and cross-functional workflow design.
  • Fluent in English; German is a plus.

Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health®, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

 




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Discover what our more than 25,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to:

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