Description

The Senior Project Manager will be responsible for the end-to-end planning, execution, and delivery of large-scale call center programs. This role requires a strong background in project management, process optimization, and cross-functional coordination. The successful candidate will be highly organized, detail-oriented, and skilled in balancing multiple priorities while leading diverse teams. Healthcare industry experience is highly desirable but not essential.

Key Responsibilities

Project Management & Delivery

• Lead the planning, scheduling, and execution of multiple call center projects from initiation to completion.
• Translate client requirements into clear deliverables, workflows, and timelines.
• Monitor progress through status reports, project dashboards, and task tracking, ensuring deadlines and quality standards are met.
• Collaborate across internal departments to align resources and support successful project delivery.

Client Interaction

• Act as a primary point of contact for assigned projects, maintaining strong client communication.
• Capture and translate client feedback into actionable project improvements.
• Support proposal generation and scoping activities to contribute to new project wins.

Operational Excellence

• Ensure all projects are delivered on time, on budget, and to the highest standards.
• Implement continuous improvement initiatives, identifying bottlenecks and streamlining workflows.
• Oversee vendor and third-party relationships related to project delivery.

Team Leadership

• Supervise and mentor project representatives and team members, providing coaching and development support.
• Drive accountability and performance across the project team.

Requirements:

• Bachelor’s degree required
• Experience in project management in call center or customer engagement operations
• Proven ability to manage complex, multi-stakeholder projects
• Strong organizational, time management, and analytical skills
• Excellent communication and stakeholder management abilities
• Excellent English language skills (min. C1), any other European language is a plus – German preferred
• Healthcare or pharmaceutical industry experience is a plus

Key Characteristics

• Detail-oriented problem-solver
• Adaptable and proactive in fast-paced environments
• Strong collaborator with leadership potential
• Commercially aware and client-focused

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Work  Here  Matters  Everywhere  | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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