LMS Administrator

Updated: March 2, 2026
Location: Buenos Aires, Argentina
Job ID: 14394

 

 

 

 

Description

You’re driven, resourceful, and above all else - remarkably smart.    

The LMS Administrator is responsible for the administration and support of the SumTotal and Cornerstone OnDemand Learning Management Systems (LMS). This role ensures system stability, data integrity, compliance reporting, and user experience across the Commercial part of the business. This role collaborates effectively with peers and stakeholders (Business, Compliance, L&D, and others) to support the full learning lifecycle, including eLearning and instructor-led training (ILT) campaigns, automated course assignments, dashboards, and custom reporting.

Key Responsibilities: 
LMS Administration -
  • Administration and support of the Enterprise Learning Management System. This includes management of training content (PDF, SCORM, ILT, Certifications, Assessment, Curriculum, Training Plan, Dashboards), course assignment, audience/group management, data loads, and reporting
  • Strong understanding of LMS architecture, workflows, and configuration.
  • Experience with SSO (SAML, OAuth), API integrations, and data feeds. Hands-on experience with Workday HRIS integrations including data mapping, imports/exports, and automation workflows
  • LMS migration experience is required.
  • Collaborate with instructional designers, SMEs, and stakeholders to understand, guide, and implement their unique needs including learning pathways, certifications, and development initiatives.
  • Build and maintain custom dashboards and various kinds of reports on all LMS functionality. Proficiency in SQL, LMS Custom reports, and SCORM/AICC standards is required
  • Advanced skills in extracting, validating, and presenting data to support internal/external; audits, compliance reviews, and regulatory reporting
ServiceNow Level 2 Support - 
  • Provide 1:1 end-user support, training, and guidance on LMS navigation and troubleshooting courses.
  • Address escalated tickets from L1 support involving configuration, integration, and user access issues.
  • Direct experience with ServiceNow for ITSM processes (incident, problem, change).
  • Ensure SLAs and KPIs are met for support operations.
Process Improvement & Governance Implementation -
  • Recommend and roll out operational improvements that reduce risk, improve data reliability, and increase platform efficiency
  • Write and refine shared resources, Job Aids, and Support documentation for global initiatives to enable consistent execution across the team
  • Define and improve support processes and escalation workflows 
Leadership and Collaboration –
  • Work on clean up, maintenance and process improvement projects to improve the LMS to meet business needs and enhance user experience
  • Analyze data to identify engagement trends, skill gaps, and program effectiveness.
  • Strong change management and stakeholder engagement skills 
Content Creation –
  • Design and develop interactive learning assets (e.g., eLearning modules, Assessments, Job aids, microlearning).
  • Apply accessibility and inclusive design principles in content creation.
Minimum Requirements/Qualifications:
  • Minimum of 10 years of experience in LMS administration, on SumTotal LMS, Cornerstone on Demand, Workday Learn. LMS Migration experience is required.
  • Excellent analytical, troubleshooting, critical thinking, and prioritization skills
  • Strong attention to detail, results oriented, initiative-taking, teamwork, adaptable to change, excellent work ethic and customer service skills are required skills
  • Very Strong written and verbal communication skills with the ability to communicate technical information to the business
  • Demonstrate knowledge of industry with a functional understanding of training development, eLearning standards like SCORM 
  • Expert level working with Microsoft Office, LMS Applications (SumTotal, Cornerstone OnDemand, Workday), Articulate and Service Now. 
  • Bachelor’s Degree and additional IT or LMS related certifications preferred.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Work  Here  Matters  Everywhere  | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

 




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Discover what our more than 25,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to:

Collaborate with passionate problem solvers image Collaborate with passionate problem solvers Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it.
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Over deliver and Out-Perform image Over deliver and out-perform Challenge the status quo in a highly competitive and ever-changing environment. Be agile and take initiative to find new solutions reflective of the high-quality standards we and our customers expect.
Shorten the distance from lab to life image Help change lives We take our work seriously. Each day, you'll contribute to improving patients' lives around the world by shortening the distance from lab to life. It's powerful and fulfilling work.

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