Job Summary:

While reporting to the VP of Field Sales and dotted line into client Leadership, the National Program Director (NPD) will lead the hiring and execution of the field commercial strategy in partnership with client Sales Leadership. The NPD will be the primary contact for all matters related to the product promotion and the field team while providing leadership, coaching, management, financial and operations oversight in partnership with commercial peers and leadership while driving sales execution and accountability for performance. This role will be the primary contact for the client and the NPD will engage all services and functional areas to deliver client solutions. The NPD will adhere to all industry and corporate policies & procedures.

Key Job Responsibilities:

(Duties may include, but are not limited to the following)

• Ensure sales targets are met or exceeded by holding sales leaders and representatives accountable. Focus on achieving business results through clear communication, aligned goals, and a results-driven mindset.
• Function as the primary liaison between client and internal operational elements
• Responsible for overall P&L of the Project
• Ensure contracted services, information flow and all other deliverables are completed on time
• Develop/execute national sales strategy to achieve, brand goals & product success
• Monitor sales trends, account performance, competitive landscape and market dynamics to identify growth opportunities and challenges
• Ensure compliant execution on deliverables, aligning with brand on program goals, and seeking to maximize program efficiency
• Collaborate on development of performance goals and objectives at all levels and appropriate measures to ensure achievement
• Collaborate with Analysis & Reporting to design reports and tools to monitor attainment of goals established in the client agreement
• Oversee the recruiting, interviewing, hiring, training and staffing of the management, sales and engagement center sales team
• Minimize turnover through selection process and ongoing leadership actions
• Provide frequent, ongoing performance feedback to all direct reports and foster a team-oriented, supportive working environment.
• Collaborate on incentive compensation plan design and oversee plan administration
• Establish performance expectations and oversee activity of direct reports within field management and Client Services structure, including adherence to policies
• Conduct regularly scheduled meetings with the client to discuss and address business issues
• Recommend positive solutions toward increasing productivity and improved operational efficiency for client
• Building and maintaining strong relationships with external experts.
• Develop sub-national convention strategy to be executed by sales team.
• Oversee performance management process for all team members and ensure fair, timely resolution of disciplinary process
• Conduct regular meetings with the account and field sales management teams as well as periodic interaction with representatives to discuss program issues, training needs and personnel development
• Facilitate regular, ongoing operational update meetings and serve on Steering Committee
• Assess training needs and recommend solutions, as appropriate
• Coordinate meetings/events, as necessary
• Foster an environment that rewards accomplishment and encourages the advancement and retention of productive employees

Required Job Qualifications:

• Bachelor’s degree in Business or Life Sciences, Master's preferred
• 15+ years of commercial pharmaceutical experience
• 5+ years in leading national or regional teams/2nd line leader experience
• Demonstrated track record in leadership, management and operational oversight with a strong product launch background
• Analytical in nature, metric driven, with a strong ability to develop sales strategy and ensure effective tactical execution
• Excellent organizational skills, especially in project planning, project implementation, and cross-functional team management
• Ability to hire, lead, coach, and mentor high performing teams
• Diverse Commercial experience in Training, Marketing, Sales Ops, Market Access, IC preferred
• Strong technical and analytical skills working with various tools and solutions
• Strong verbal and written communication skills
• Must have strong understanding of account management and sales operational functions

Competencies Required