Description

The Scheduling Coordinator plays a critical role in managing and executing training assignments for our clients through the Salesforce Field Service Management (FSM) platform. This individual ensures timely, cost-effective scheduling and coordination of Clinical Educators, while maintaining high standards of communication, reporting, and administrative accuracy.

Key Responsibilities

• Review and process all incoming assignment requests.
• Secure necessary approvals for non-standard requests and travel.
• Assign Clinical Educators based on location, availability, volume, and experience.
• Track and manage field team availability, including temporary changes.
• Ensure all assignments are completed within established guidelines.
• Conduct post-assignment quality control reviews.
• Review and approve expense reports.
• Generate utilization reports for internal and client stakeholders.
• Train field team members on project-specific scheduling tool procedures.
• Collaborate with project leadership to identify process improvements and address coverage gaps.
• Participate in special reporting and projects as needed.
• Adhere to all Syneos and client training and professional development standards.

Qualifications

• Bachelor’s Degree preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, SharePoint).
• Technically adept and adaptable to new tools and systems.
• Highly organized with strong attention to detail and problem-solving abilities.
• Excellent communication and customer service skills with a proactive, solution-focused mindset.
• Proven ability to multitask and manage competing priorities in fast-paced environments.
• Ability to work independently and collaboratively in a remote setting.
• Maintains confidentiality and handles sensitive information with discretion.
• Experience in the pharmaceutical or nursing industry is a plus.
• Familiarity with scheduling or workforce management software is a plus.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Work  Here  Matters  Everywhere  | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)