Description

The Business Optimization Administrator (BOA) has primary responsibility for coordinating and assisting with departmental activities and project-specific activities assigned by the Senior Director and Director of the Business Optimization Management (BOM) department in support of business opportunity estimation processes and project tracking. The BOA can be assigned to one or more projects.

Key Job Responsibilities:

(Duties may include, but not limited to all or some of the following)

• Support Ops Services estimation projects with timely completion of administrative tasks for the various business lines to include Field Sales, Clinical Educators, Medical Affairs, Market Access, and Engagement Center, as directed
• Build Operation Services Checklists to send to Customer Contract Management team
• Entering and updating data in various tools and systems (e.g., Salesforce.com)
• Following up with data needed from Business Development for the completion of Salesforce.com tasks
• Collecting project data for incorporation into the Deployment Solutions Project History Registry
• Generating reports out of the Deployment Solutions Project History Registry
• Assist BOM with documenting meetings held with Business Development and/or Business Leads/SMEs on project requirements, scope and success metrics.
• Other duties as applicable to your assigned projects or departmental needs. These duties will be outlined in an annual goals and objectives process and evaluated in an annual performance management process.

Job Qualifications & Skills:

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

• 5+ years of relevant knowledge in a client delivery/service company in lieu of college degree.
• Must be fluent in English (written and verbal communication).
• Strong oral/written communication skills.
• Strong customer service skills.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word).
• Strong aptitude towards usage of automated systems.
• Strong analytical skills.
• Attention to detail.
• The drive for self-development, the ability to collaborate, and an action-oriented work ethic.

Preferred:

• Associate’s or BA/BS degree
• Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs
• Basic understanding of Sales Force Automation, CRM (e.g., Salesforce.com), Reporting/Analytics, Targeting/Alignments, Incentive Compensation and Data Management

Attributes best suited for the position:

Candidate should be able to provide examples where they have successfully demonstrated the following attributes:

• Mutual respect: Able to adapt behavior to others’ styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce
• Integrity/professionalism: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
• Collaborative: Works well with individuals or teams; works toward the best solution to a situation; fosters open dialog; accepts the thoughts of others and works to combine ideas to produce winning outcomes
• Adaptable: Changes behaviors and approach to suit the situation or personalities involved
• Organized: Plans and organizes work effectively; manages multiple priorities and changes to assignments; anticipates problems and potential issues; meets deadlines, schedules and commitments
• Decision making and problem solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
• Results Focused (Commitment to Task): Demonstrate dependability in difficult circumstances and show a sense of urgency about getting results; Willingness to dedicate extra time and efforts in order to complete the task. At times there may be a need to come in on a weekend or stay extra hours to meet critical deadlines.
• Accountability: Able to take responsibility for actions and outcomes and persist despite obstacles; Able to seek positive solutions.
• Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details, and organize and maintain a system of records.
• Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Work  Here  Matters  Everywhere  | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

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