Description

Job Summary:

You will also support the fleet and transport mailboxes by managing inquiries and status requests

Scope of Interactions:

• 60% Internal – Collaboration with Client Services, HR and Finance
• 40% External – Collaboration with multiple external vendors

Job Responsibilities

• Review and analyze the use of out of network shops for maintenance
• Analyze fuel purchases outside of regular unleaded
• Determine if registration requirements not being fulfilled by drivers
• Review and analyze drivers not assigned to a vehicle in the system
• Monitor fuel compliance reports and file fraud paperwork as well as communicate with drivers for compliance
• Manages the spouse/domestic partner driver qualification program and creates reports for Payroll
• Audit secondary driver report to ensure drivers are receiving proper personal use deductions
• Manage analysis of miles per gallon per vehicle
• Analyze calls to Wheels call center to determine calls patterns for possibility of additional communication
• Review and analyze maintenance costs per vehicle and model
• Analyze toll violations and ensure transponder is ordered and assigned
• Research missing information
• Track terms against vehicle pickups by PARS and Fleet Street
• Analyze transportation condition reports for damage, and missing keys and alert fleet safety for points assessment 
• Track and update the direct client rosters
• Create the backup preparation for the pass-through billing of direct clients for review by combining 5 reporting categories into one spreadsheet
• Combine 5 reporting categories into one file for compliance reports which include fuel, maintenance, registration, violations, and accidents for review
• Develop reporting across all vendors and provide on a regular basis to management 
• Analyze bridge rental report and prepare statistics and trends 
• Develop efficiencies in process and procedures with continuous improvement as a goal 
• Creates best practices for communication and services to stakeholders and vendors 
• Provide support to the Client Services team as the subject matter expert for fleet process, procedures, status, and reporting by monitoring patterns and trends of questions 
• Ensures appropriate files, reports and analysis are maintained in the fleet data lake 
• Responsible for replies to shared mailbox concerning fleet questions and status 
• Audit MTR weekly 
• Troubleshoot data feed entry errors with key internal groups
• Manage large complex projects to ensure timelines are met and product and services are delivered in a cost-effective manner 
• Ensure adherence to fleet policies and procedures 
• Provide backup for other fleet team roles when needed 
• Special projects as assigned to support day to day workflows and projects 

Job Qualifications:

• Manage and adapt to change and proficiency of dealing with ambiguity
• Self-starter and the ability to work independently and within a team
• Proven leadership ability in a high-performance work culture
• Ability to effectively communicate with suppliers and internal stakeholders in a professional and constructive manner
• Possess strong analytical, problem-solving, decision making and writing skills
• Highly organized with good time management capabilities and the ability to multitask
• Strong attention to detail 
• Passion for customer focus
• Take initiative, displays with a sense of urgency and possesses a strong work ethic
• Ability to handle extremely sensitive and confidential information
• Must have a positive attitude with a willingness to assist others in completing activities as needed
• Good commercial, analytical, financial and business understanding
• Ability to effectively interact and build a favorable business relationship across multiple departments
• Flexible to work occasional extended hours in order to provide support
• Defines, compiles and evaluates data of varying complexity to develop professionally prepared informational reports and recommendations on fleet management best practices 
• Reporting presented monthly, quarterly, and weekly to ensure continuous improvement
• Responsible for the data integrity of the assets
• Analytical acumen 
• Intermediate/Advanced skills in Microsoft Excel data formulas, charts, pivot tables and V-Lookup functions and the ability to learn new or proprietary systems  

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Work  Here  Matters  Everywhere  | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, flexible paid time off (PTO). Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable national/federal, state, and municipal paid sick time requirements.