National Account Manager

Updated: July 11, 2024
Location: Chicago, IL, United States
Job ID: 5014






National Account Manager 

We are looking for patient-inspired, passionate and experienced National Account Managers (NAM) with a demonstrated track record for our new team. You will have the opportunity to be part of a dedicated cross-functional team that will launch a novel treatment for pediatric patients with Congenital HyperInsulinism (CHI).  

As a successful NAM, you will have courage, talent and dedication to seek solutions that can make a meaningful impact within your territory and broader team. You are detail orientated, structured in your approach to work with the ability to manage relationships at all levels. Moreover, you will have proven Account Management Leadership skills and thrive in a dynamic environment and culture that relies on a patient centric and teamwork orientated approach.

Job Functions/Responsibilities 

As a NAM, you will be responsible for developing and implementing key Commercial Payor strategies for this product launch and assume leadership responsibilities for the following activities:

  • Lead the development and implementation of business plans for Commercial Payor accounts, including National & Regional PBMs, Specialty Pharmacies, Hospitals and other accounts that will result in brand specific market access objectives and KPI’s
  • Lead the effort of obtaining formulary coverage at National & Regional Commercial Payors and support In-patient P&T processes for accomplishing formulary wins
  • Support patient access and reimbursement with Centers of Excellence (COEs) and Regional Treatment Centers (RTCs) who administer client therapies
  • Collaborate with key internal stakeholders across Market Access, Finance, Sales & Marketing, Legal, and Compliance to support the development of business cases, go-to-market strategies and recommendations requiring Pricing Committee approval in relation to discounts, rebates, and administrative fees for key accounts
  • Develop performance dashboards to assess and monitor and communicate our client’s US product access performance across all target accounts
  • Ensure coordination with the broader Market Access team, Patient Support Services, Trade, etc., to support the achievement of total market access objectives 
  • Appropriately influence the formulary review process, including the coordination of resources from Medical Affairs, Health Economics, and other cross-functional SMEs
  • Develop, maintain, and execute pre-launch, and post-launch business and account plans across the product portfolio across payer segments
  • Implement strategies and tactics to support individual Patient Access and Reimbursement (e.g., coverage, coding) across payer segments
  • Gather information and create analyses to inform stakeholders of the current and evolving influence of payer market dynamics, risks, and trends with potential business impact
  • Represent the US Market Access team with professionalism and integrity at national payer organizations meetings and internally across various internal and client departments and leadership teams
  • Ensure compliance with corporate policies and procedures as well as US Healthcare laws and regulations

Required Experience/Education 

  • Bachelor's Degree required; MBA or other advanced degree preferred 
  • 10+ years of biopharmaceutical experience required with at least 7 years of direct experience in Commercial payer account management, as well as experience executing value-based agreements or other innovative contracts is a plus
  • Previous experience working in Pediatric and/or Rare Diseases, in a start-up, or small to mid-sized organization preferred
  • Experience working with drug device, infusion pumps and/or DME products is required
  • Established relationships with Pharmacy Directors, Medical Directors and other key personnel at Commercial Payers and Pharmacy Benefit Managers (PBMs)
  • Demonstrated knowledge of Specialty Pharmacy, In-patient Hospital contracting and Buy-&-Bill payment models 
  • Strong launch experience with pre-PDUFA market preparation & planning
  • Comprehensive understanding of the current and evolving of US payer landscape within complex therapies from both a Medical and Pharmacy benefit perspective
  • Exceptional customer business planning, tactical planning, and successful execution skills
  • Ability to thrive in a fast-paced environment with high expectations and accountability for the quality and timing of critical deliverables
  • Demonstrated problem solving and decision-making skills
  • High attention to detail including proven ability to manage multiple, competing priorities
  • Travel as required for live in-person customer engagements (minimum of 50%) by air or vehicle including overnight stays and weekends.  
The annual base salary for this position ranges from $190,000 to $200,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.  In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance. 

As part of our onboarding process all candidates will be required to go through an extensive background check that will include drug screen, employment and education verification as well as a Motor Vehicle Report to ensure a satisfactory driving record.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients’ lives daily. By joining one of our account management teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex market access landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Wor Her Matter Everywher | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.


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