Business Operations Director

Updated: May 31, 2024
Location: Paris, IDF, France
Job ID: 4564






This role provides strong leadership to designated client/s and /or internal teams within France and on occasion across several countries or across a region. Clients/internal teams are allocated to a Business Operations Director in line with the needs of the business.

The key focus will be supporting pharmaceutical field sales teams to achieve against client objectives.  This will include leading on, and overseeing, technical, systems and administrative operational support/business processes and activities that drive field effectiveness.

The role will be a critical part of the wider client support team and will work with sales and operational leadership to understand and deliver on field/client business objectives and design requirements/business rules.


  • Partner with/Manage the Operations Team to manage all implementation activities necessary to meet the Client’s and Syneos needs/expectations, business objectives, and contractual metrics.
  • Design and facilitate the appropriate project governance framework e.g., project set up, project kick-off, steering committee/operations committee membership and schedule, status report design and delivery dates etc.
  • Maintain or expand business opportunities within existing Clients by upselling additional services.
  • Oversee all knowledge transfer activities from Business Development to the relevant internal teams/functions.


  • BA/BSc or equivalent experience
  • Commercial pharmaceutical experience with first and second level management leading a Regional or National Field Sales force.
  • Experience Project Management role, with demonstrated ability to formally plan, execute, and deliver projects
  • Experience and understanding of the differing European Healthcare Markets is a distinct advantage
  • Experience successfully managing/coordinating multiple departments and/or organisations to meet business objectives  
  • Must have strong understanding of Client account management and sales operational functions
  • Experience in managing vendor/client contracts, service levels, pricing agreements, and other client/vendor contractual elements.
  • Experience in managing budgets, revenue projections, and other finance expectations 
  • Strong verbal and written communication skills
  • Proven, successful history in leadership and motivational role.
  • Language skills – French and business English is essential, other European languages are an advantage. 

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

  Wor   Her   Matter   Everywher  | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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