Patient Navigator

Updated: May 31, 2024
Location: Los Angeles, CA, United States
Job ID: 4562







The Patient Navigator (PN) is a Field and Virtual based position that will provide reimbursement education to key stakeholders in multiple sites of care including physician practices, hospitals, and other sites of care as well as patients and caregivers. The PN works in a highly visible, strong team environment to provide exceptional customer service on all levels. Specifically, listen to patients, interpreting their specific needs and providing friendly, professional, and well-informed answers to their non-medical, logistical questions. The PN will work with offices and patients to educate on the next steps required to gain access to therapy. The PN will collaborate with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Regional Business Liaisons to facilitate access to insurance, medications, financial support, resources and more.

Focusing on disease state education and training, you will have the opportunity to:

  • Provide education, support and training to healthcare providers and patients on specific disease states and/or product use.
  • Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for therapies, common prior authorization requirements, and coding and billings requirements.
  • Educate on product coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.
  • Educate the patient on the product coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.
  • Educate the physician office and/or SOC on product coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.

Along with your energy and versatility, you must possess:

  • Bachelor’s Degree required.
  • Nursing or other clinical background preferred.
  • Minimum 5 years pharma/account management experience
  • Oncology experience required.
  • Patient interaction and support experience preferred.
  • Biologic/biotech buy and bill experience in a reimbursement role preferred.

The annual base salary for this position ranges from $145-155K. The base salary range represents the anticipated low and high of the Syneos Health range for this position.  Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.  In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance  

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients’ lives daily. By joining one of our account management teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex market access landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Wor Her Matter Everywher | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.


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